COO

Social Influence

Cincinnati, OH

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JOB DETAILS

SALARY

$175,000–$200,000 Per Year

SKILLS

Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Budget Management, Budgeting, Business Operations, Business Performance Management, Calendar Management, Capacity Management, Capacity Utilization, Capital Budgeting, Communication Skills, Continuous Improvement, Cost Control, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Dental Insurance, Establish Priorities, Finance, Forecasting, Human Resources, Industrial Engineering, Industry Standards, Interpersonal Skills, Investment Capital, Leadership, Lean Manufacturing, Lean Six Sigma, Lift/Move 25 Pounds, Logistics, Manufacturing, Marginal Costing, Metrics, OSHA, Office Equipment, Operational Improvement, Operational Strategy, Operations, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Printing, Problem Solving Skills, Process Improvement, Production Systems, Quality Metrics, Quantitative Analysis, Regulatory Compliance, Resource Management, Safety Compliance, Service Delivery, Standard Operating Procedures (SOP), Strategic Planning, Team Lead/Manager, Team Player, Time Management, Travel Industry, Vision Plan, Willing to Travel

LOCATION

Cincinnati, OH

POSTED

Today

Salary: $175k-$200k

Job Description

Job Title: Chief Operating Officer (COO)

The Chief Operating Officer (COO) is responsible for the operational performance, delivery excellence, and overall efficiency of theorganization. This executive leader ensures that daily operations-including production, fulfillment, logistics, client service delivery, and cross-site coordination-are aligned with strategic goals and growth objectives.

The COO oversees process optimization, resource allocation, performance management, and operational scalability while fostering a culture of accountability, collaboration, and operational excellence. This role serves as a key partner to executive leadership in driving continuous improvement, operational discipline, and high-quality client outcomes.
Key Responsibilities

Lead day-to-day operations, including print production, mail fulfillment, logistics, facilities, and client delivery teams
Implement scalable processes, SOPs, and operational best practices across all departments and sites
Drive continuous improvement initiatives focused on efficiency, quality, labor optimization, turnaround time, and cost reduction
Ensure timely, accurate, and compliant execution of production programs and client deliverables
Oversee capacity planning, scheduling, and equipment utilization to meet operational and client targets
Monitor and improve KPIs including:
- On-time delivery
- Labor efficiency
- Waste reduction
- Downtime
- Quality metrics
Champion cross-site operational alignment and collaboration
Partner with Finance on costing, margin improvement, budgeting, and capital investment planning
Collaborate with IT and Strategy teams to implement automation, technology enhancements, and workflow improvements
Provide leadership, guidance, and professional development to department heads, supervisors, and site leaders
Support recruiting, training, and retention efforts alongside Human Resources
Maintain a safe, compliant, and audit-ready work environment
Participate in executive-level strategic planning and operational forecasting
Report operational performance metrics and recommendations to executive leadership
Foster a culture of accountability, continuous improvement, and client-focused execution
Perform additional duties as needed to support organizational objectives

Key Performance Indicators (KPIs)

On-Time Delivery Percentage
Jobs Delivered Without Rework or Complaint
Equipment Utilization
Cost per Job / Cost per 1,000 Pieces
OSHA Safety & Compliance Metrics
Cross-Site Operational Consistency
Labor Efficiency & Productivity Metrics
Waste and Scrap Reduction
Capacity Utilization
Client Escalation Rate
Process Improvement Implementation Rate
Operational Budget Adherence

Required Qualifications

Bachelor's degree in Operations Management, Industrial Engineering, Business, or related field preferred
Minimum of 10 years of progressive operational leadership experience
At least 5 years in a senior leadership role overseeing manufacturing, print/mail, fulfillment, logistics, or service operations
Proven success leading multi-site operations and high-performance teams
Strong knowledge of lean manufacturing, Six Sigma, or continuous improvement methodologies
Excellent organizational, analytical, and problem-solving skills
Strong communication, facilitation, and executive presentation abilities
Experience managing budgets, capital investments, and operational financial performance
Ability to lead change initiatives and scale operational processes
Strong interpersonal leadership skills with the ability to influence teams across departments and locations
Knowledge of operational metrics, compliance standards, and industry best practices related to print, mailing, fulfillment, or manufacturing environments

Skills & Competencies

Strategic and operational leadership
Process optimization and execution discipline
Cross-functional team leadership
Operational scalability and efficiency improvement
Strong analytical and quantitative skills
Excellent communication and collaboration abilities
High emotional intelligence and leadership presence
Ability to prioritize competing demands in a fast-paced environment

Physical Requirements

Ability to sit, stand, walk, and operate office equipment regularly
Occasional lifting or carrying up to 25 lbs
Ability to travel periodically to company locations, client sites, or vendor facilities
Strong visual acuity and ability to work in both office and production environments

Work Environment

Professional office setting with regular interaction across production, fulfillment, logistics, and leadership teams
Frequent collaboration with executive leadership and cross-functional departments
Moderate noise levels with occasional high-activity operational demands
Multi-site operational oversight and periodic travel required

Compensation & Benefits

Competitive executive compensation package
Performance-based bonus opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Leadership development and growth opportunities
Executive-level strategic influence within a growing organization

$175,000 - $200,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Company

Social Influence

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