Coordinator, Annual Giving

• Execute Fund for Lyric email campaigns using Prospect2, Airtable, and Ziflow, ensuring alignment with Lyric’s comprehensive communications calendar and brand standards.
• Manage Lyric’s monthly renewal notice appeals in partnership with the mail house vendor, including data preparation and production oversight.
• Support quarterly direct mail appeals as part of the Annual Giving team, including data pulls, segmentation, letter drafting, routing creative for approval, and coordination with the mail house vendor.
• Design and schedule complementary quarterly social media appeals to reinforce direct mail and email campaigns.
• Oversee Lyric’s gift-matching communications program (Double the Donation).

• Serve as the primary phone and email contact for the Friends of Lyric donor society, responding to donor inquiries and coordinating timely gift processing with the Donor Records team.
• Execute routine stewardship efforts, including gratitude letters, greeting cards, donor impact reports, and daily acknowledgment calls.
• Support telefundraising initiatives aimed at acquiring, retaining, and upgrading annual donors.
• Steward Lyric’s Name a Seat program, maintaining accurate inventory in the database and coordinating plaque production and installation with vendors and internal partners.

• Oversee Development’s dress rehearsal and working rehearsal programs, managing invitations, communications, response tracking, staffing logistics, and day-of coordination.
• Attend and assist with department events and donor experiences, including work outside of normal business hours with advance notice when possible.

• Bachelor’s Degree in arts management, marketing, or related field.
• More than one year or one completed internship with a nonprofit organization.
• Customer service experience interfacing with donors or customers, building relationships, handling inquiries, and problem-solving.
• Interest in authentic interactions with donors and teammates.
• Self-starter with strong project management and organizational competencies with a demonstrated aptitude for multitasking, attention to detail, and meeting overlapping deadlines.
• Ability to work independently and as a team member in a collaborative and fast-paced environment.
• Experience with Tessitura (preferred) or an equivalent CMS platform.
• Interest in building relationships and partnerships with external vendors.
• Personal passion for opera, musical theater, or classical music that can be shared in communicating with donors.
• A positive, “can do” approach to work

• Sitting and standing for extended periods..
• Ability to operate a computer and handle other office equipment.
• Ability to occasionally participate in evening and/or weekend duties outside regular business hours.

Powered by JazzHR