Marketing Statement:
TM Claims Service (TMCS) is an independent global claims management firm established in 1987 to provide clients with a broad range of claims related services in the areas of transportation, product liability and overseas travel accident insurance. As part of the Tokio Marine Group of companies TM Claims Service provides claims handling services throughout the US and the Americas. Founded in 1879, Tokio Marine is recognized as Japan's oldest insurer and one of the largest insurance groups in the world. With 365 subsidiaries, the Tokio Marine Group has offices in 57 countries & regions and approximately 51,000 employees worldwide, as of March 2025.
($21.75/hr to $30.75/hr)
Job Summary: Perform the bill review process. Process payment for vendor invoices and settlement requests. Respond to payment inquiries. Provide clerical support to counsels and examiners in claim handling.
Essential Job Functions:
Review vendors’ bills as follows:
- Defense Counsel Bills – Review bills for improper rate charges, billing entries, proper time keeping charges from counsel, paralegals, etc. Check for proper expense charges. All items need to be reviewed and reduced in accordance with the applicable billing policies and case budgets.
- Defense Expert Bills – Review bills for proper charges and proper expense costs. All items need to be reviewed and reduced in accordance with the applicable billing policies and case budgets.
- Defense Investigator Bills – Review bills for proper rate charges and time keeping charges. Check for proper expense charges. All items need to be reviewed and reduced in accordance with the applicable billing policies and case budgets.
- Defense Court Reporter Bills – Review bills for proper court reporters charges which are based on the states they are located in. Review for proper expense costs. All items need to be reviewed and reduced in accordance with the applicable billing policies and case budgets.
- Defense Vendor Bills (Others) – Review bills for proper charges. All items need to be reviewed and reduced in accordance with the applicable billing policies and case budgets.
- Assist with the preparation of requests for remittance to payors, as required.
- Handle all areas of invoice payment processing, including, but not limited to entering vendor and settlement payments; handling payment inquiries or verifying payee information such as tax ID number, name, address, etc.
- Document procedures into the manual using Info Map and Visio flowcharts. Input new policies (TMM and TMNF), insured codes, product data, and business parties into the system.
- Print out policies from Virtual Policy for counsels and examiners.
- Set-up TMM cases in PMS (includes assigning TMM claim numbers; fixing errors in PMS).
- Set-up new TMNF and TMM cases as requested by TMCS-PL Management.
- Close cases assigned by TMCS-PL Management.
- Data management of PL System including input of case budgets, create budget approval letters, input claim numbers, etc.
- Provide weekly Outstanding Diary list to counsels and examiners, while also maintaining file.
- Print out monthly management reports for PL managers.
- Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company.
Qualifications:
- College degree preferred
- Efficient and accurate typing skills required
- Basic bookkeeping skills
- Ability to professionally communicate with customers and clients
- Ability to work as team member
- Proficient PC skills
- Good organizational skills
- Good oral and written communication skills
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.