Coordinator, Business and Professional Services

Coordinator, Business and Professional Services

Salary

$57,096.00 - $71,424.00 Annually

Location

Southern Wake Campus

Job Type

Full-time, Annual

Job Number

07222

• DIVISION*

Business & Public Svcs. Tech.

• DEPARTMENT*

Business Administration

Opening Date

06/18/2026

Closing Date

6/28/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

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Position Description

The Coordinator, Business and Professional Services delivers standardized, high quality academic operational support that advances the college's strategy. As a dependable partner to academic leaders, faculty, and internal service offices, the role manages assigned workflows from intake through completion with clear communication, accurate documentation, and strong follow through. This position reinforces a one college service model by applying established procedures, maintaining transparent tracking, and ensuring consistent service levels across multiple divisions and campuses. The role protects faculty and instructional leadership time by reducing operational friction, escalating exceptions appropriately, documenting decisions, and keeping work moving to closure while maintaining reliable availability during core service hours and peak periods to sustain continuity and accountability.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Receive and triage requests from Program Directors and Department Heads, confirming scope, owners, required inputs, and timelines
• Onboard new and existing Program Directors and faculty to the Business and Professional Services Department
• Train academic division partners on ticket submission, required documentation, timelines, and escalation paths to ensure clean handoffs and fewer delays
• Gather planning information from academic leaders and update required data, milestones, and status notes in the tracking and ticketing system

Request, collect, and organize required documentation from program teams such as, Program Directors and Department Heads and partner offices such as Registrar, Human Resources, Business Services, Financial Services and Information Technology

Review submissions for accuracy, completeness, and compliance in coordination with academic division and compliance partners, resolving gaps before routing forward

Submit validated official records and supporting documentation from academic divisions to ensure consistency, traceability, and audit readiness in support of compliance for the Registrar office

Support contract routing for academic divisions by ensuring required attachments, approvals, and documentation are complete and properly recorded for payroll processing

Coordinate Workforce Development course visitations of faculty for institutional reporting to the Board of Trustees

Communicate requirements, status, and next steps to Program Directors, Department Heads, faculty, and service offices, setting clear expectations and ensuring timely follow-through

Escalate unclear requirements and exception requests to academic decision-makers, document decisions, and return work to execution timely

Maintain disciplined ticket updates and reporting for leadership and partner offices to ensure transparency, accountability, and on-time completion

Provide dependable availability to academic divisions and administrative partner offices during core service hours and remain responsive during peak workload periods

Provide backup coverage for Business and Professional Services staff to sustain continuity of service, during absences, and peak periods, including payroll processing, compliance for audit-readiness, course start-date and end-date cycles

Qualifications

Knowledge, Skills & Abilities

Strong organizational skills and ability to manage multiple deadlines across academic and administrative divisions

Strong written communication and professional service skills with Program Directors, faculty, and partner offices

Ability to verify documentation, keep accurate records, and support compliance and audit-readiness

Ability to work effectively in a shared team environment using shared channels (e.g., email and Microsoft Teams)

Sound judgment and discretion; handles sensitive information appropriately

Requirements

Associate degree in a related field (or equivalent combination of education and experience)

Two years experience in administrative coordination

Must be available evenings and occasional weekends during peak periods

Preferences

Experience supporting course operations and faculty administrative support processes in a community college setting

Experience working with structured intake/tracking tools and documentation expectations

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employees professional growth.

Benefits at a Glance

Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees. Click here for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890.

Please note: Most temporary (part-time or full-time) employees do not earn benefits.

01

Please describe your experience coordinating academic or administrative workflows such as schedules, records, contracts, or payroll in an operational support environment.

02

What administrative, ticketing, tracking, or scheduling systems have you used in prior roles (e.g., Outlook, Banner/Colleague, Workday, ServiceNow, SharePoint, Microsoft Teams)?

03

Have you worked in a high-volume, deadline-driven coordination or shared services role supporting academic or operational teams? If so, briefly describe the environment and how you managed competing priorities while maintaining service quality.

04

Please describe your experience tracking data, milestones, or operational outcomes (such as scheduling, enrollment, participation, or workflow status).

05

This role requires dependable availability during core service hours and flexibility during peak academic or operational periods to meet service deadlines. Are you able to meet these expectations?

• Yes
• No

Required Question

Employer Wake Technical Community College

Address 9101 Fayetteville Rd.

Raleigh, North Carolina, 27603

Phone 9198665934

Website https://www.waketech.edu/