Coordinator Client Relations

• DEPARTMENT: 17026 - Blood Bank
• LOCATION: 350 7th Street North, Naples, FL, 34102
• WORK TYPE: Full Time
• WORK SCHEDULE: 8 Hour Day

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Coordinator Client Relations works in conjunction with the Donor Recruiters to coordinate numerous operational activities related to mobile blood drives and fixed-site collections. This Coordinator Client Relations is responsible for initiating, retaining and maintaining the assigned client base. The Coordinator Client Relations requires both creative and technical aptitude. The Coordinator Client Relations requires the ability to work independently, with minimum supervision, and to work well in a team environment. The individual represents CBC at special events and promotions. The individual must have very strong customer service skills, strong written/oral/computer skills, be able to meet strict deadlines and operate successfully within a predetermined budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned.

• Performs all processes in compliance with industry and regulatory standards.

• Performs special projects requiring data management and generation of reports.

• Prepares marketing/PR pieces related to donor blood drives and/or collection events, including spreadsheets, direct mailers, posters, custom advertising and education brochures.

• Compiles, analyzes, distributes and maintains donor collection data.

• Prepares and distributes general website information and articles.

• Orders/procures and maintains routine donor recognition prizes.

• Solicits, orders and maintains specialty donor recognition prizes.

• Performs assigned tasks associated with special promotion and recognition events.

• Performs donor registration, donor eligibility reviews, and tele-recruitment.

• Oversees volunteer and tele-recruiter activities.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School diploma or GED Required.
• Minimum of 2 years administrative or supervisory experience in customer service, preferred in healthcare.
• Must have current, valid Florida Driver's License that passes the Motor Vehicle Department background check.
• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.