Coordinator Clinical Risk Management - Quality Management

Summary:

In a High Reliability Organization, the Coordinator, Clinical Risk Management (CCRM) is responsible for coordinating and acquiring data from source systems specific to clinical risk management and patient safety. Daily, they will analyze clinical risk management data, conduct root cause analysis as needed, provide safety program education, and comply with all applicable accrediting and regulatory agencies with the objective of minimizing harm and promoting patient safety. The Coordinator coordinates the collection of aggregate data from unexpected events and liability claims to assess risk and liability potential and support the development of strategic risk reduction initiatives to prevent and/or reduce risk to the organization's patients, visitors, members and Associates. This position provides clinical support to the leader in Clinical Risk Management of the facility. This individual will demonstrate their expertise in clinical risk management and performance improvement through the maintenance of safety initiatives to support zero harm. This role is expected to apply clinical knowledge and analytical skills to assist the clinical management leadership to implement improvement strategies and change with a strong focus on improving patient safety

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Conducts system analyses to identify patterns that could result in safety and compensable events.
• Assists the ministry in supporting programs to mitigate risk of safety events using HRO Principles and Universal Skills to promote the reduction of errors.
• Implements clinical risk management facility policies.
• Performs investigative activities, including but not limited to RCAs, witness interviews and reporting.
• Works closely with the System Legal Claims team to timely report events, obtain assistance in investigations, and assist in potential or ongoing litigation.
• Supports the leadership with performance improvement activities based on the safety risks.
• Communicates effectively to different audiences.
• Proficient in computer skills using EXCEL, PowerPoint, MSOffice, and Flowchart tools.
• Knowledgeable on High Reliability Principles and PDSA methodology.
• Knowledge of process improvement practices pertaining to risk management pertaining to a healthcare setting.

Source: NAHQ Workforce Accelerator Competency Framework 2022: Eight Domains

• Quality Leadership and Integration - Advance the organization's commitment to health care quality through collaboration, learning opportunities and communication. Lead the integration of quality into the fabric of the organization through a coordinated infrastructure to achieve organizational objectives. Domain Level: Foundational
• Performance and Process Improvement - Use performance and process improvement (PPI), project management and change management methods to support operational and clinical quality initiatives, improved performance and achieve organizational goals. Domain Level: Proficient
• Population Health and Care Transitions - Evaluates and improve health care processes and care transitions to advance the efficient, effective, and safe care of defined populations. Domain Level: Foundational
• Health Data and Analytics - Leverage the organizations analytic environment to help guide data-driven decision-making and inform quality improvement initiatives. Domain Level: Proficient
• Regulatory and Accreditation - Direct organization wide processes for evaluating, monitoring, and improving compliance with internal and external requirements. Lead the organization's processes to prepare for, participate in, and follow up on regulatory, accreditation and certification surveys and activities. Domain Level: Proficient
• Patients Safety - Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm. Domain Level: Foundational
• Quality Review and Accountability - Direct activities that support compliance with organization wide voluntary, mandatory, and contractual requirements for data acquisition, analysis, reporting, and improvement. Domain Level: Foundational
• Professional Engagement - Engage in the healthcare quality profession with a commitment to practicing ethically, enhancing one's competence, and advancing the field. Domain Level: Foundational

Job Requirements:

Education/Skills

• Bachelor’s degree preferred.

Experience

• 3 years of healthcare experience.
• 1 year of clinical risk management or patient safety experience preferred.

Licenses, Registrations, or Certifications

• Licensed Practical Nurse/Licensed Vocational Nurse required.
• Registered Nurse License preferred.
• CPHRM (Certified Professional Healthcare Risk Management) or CPPS (Certified Professional Patient Safety) preferred.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time