Coordinator, Crew Member Services

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Key Responsibilities

• Provide day-to-day support for the Crew Member Services team

• Serve as the first point of contact for employees by responding to HR-related inquiries via paper mail, email, web forms, and phone

• Advise employees on a broad range of Human Resources policies, procedures, systems, and processes across multiple HR functional areas.

• Create, update, and maintain accurate employee records in the Human Resources Information System (HRIS) and case management system.

• Document all employee interactions thoroughly, ensuring complete and accurate case notes while maintaining confidentiality.

• Process employee lifecycle transactions, including new hires, status changes, transfers, promotions, and separations.

• Support onboarding and offboarding activities, ensuring all required documentation is completed accurately and on time.

• Assist with benefits administration, payroll support, leave administration, and other HR operational activities.

• Monitor and meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), including:

• Customer satisfaction (CSAT)

• Case resolution and closed contact metrics

• Escalate complex employee relations or policy issues to the appropriate HR team members when necessary.

• Generate HR reports and maintain data integrity to support compliance and business operations.

• Partner with internal stakeholders to continuously improve HR service delivery and operational processes.

• Maintain compliance with federal, state, and local employment laws, company policies, and record retention requirements.

• Perform additional duties and special projects as assigned

• May be required to work evenings, weekends, and/or holidays to support business operations.

Education

• High School Diploma, GED, or equivalent required.
• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

Experience

• Minimum of one (1) year of Human Resources, HR Operations, or Human Resources Administration experience preferred.
• Minimum of two (2) years of experience in a Shared Services environment, HR Service Center, People Operations, Customer Service, or Call Center environment preferred.
• Experience using HRIS and case management systems is highly desirable.

Knowledge, Skills & Abilities

• Strong knowledge of HR policies, procedures, and employee support processes.
• Excellent verbal and written communication skills.
• Outstanding customer service and problem-solving abilities.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office Suite and HR technology platforms. Experience with Workday, Legion, and Zendesk strongly preferred
• Bilingual in English and Spanish (spoken and written) strongly preferred

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers