Coordinator, Customer Service

DUTIES AND RESPONSIBITIES:

• Provide product availability, pricing and technical information as required
• Process orders, order changes, sample requests and shipment releases
• Prepare forecast and analysis as required

• Prepare bill of lading documents for outgoing shipments, calculate allowable weight to load on trucks, run shipping related reports
• Participate in stock takes and inventory management
• Provide solutions to product complaints
• Prepare purchase orders and maintain minimum stock requirements
• Back up other customer service/dispatcher team members

REQUIRED SKILLS/ABILITIES:

• Excellent communication, interpersonal and negotiating skills
• Good organizational, analytical and computer skills
• Ability to be a team player
• Strong problem solving/conflict resolution skills
• Knowledge of business principles, customer service, accounting, marketing, manufacturing processes & materials, inventory control, quality assurance
• Ability to support a team environment, company policies, procedures, continuous improvement
• Hands on experience working in a busy atmosphere and multitasking
• Data entry, math, and computer skills including MS Word and Excel

 QUALIFICATIONS:

• Minimum 2 years customer service experience, preferably in a manufacturing environment

This job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.