Accounting Close, Billing, Business Practices, Calendar Management, Clinical Support, Co-Payments, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Demographics, Insurance, Medical Terminology, Microsoft Windows Operating System, Oncology, Organizational Skills, Patient Education, Presentation/Verbal Skills, Record Keeping, Regulations, Reimbursement, Telephone Skills, Time Management
Coordinator-Customer Service II
Job ID: 42247
Job Category: Administrative Non Clinical Support
Work Type: PRN
Work Schedule: Days
Department: Oncology and Infusion
Facility: BMH Golden Triangle Hospital
Location: Columbus, MS
Overview
Job Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman''s compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
- Perform accurate charge entry.
- Complies with all organizational policies regarding ethical business practices.
- As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
- Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Completes assigned goals.
Specifications
Experience
Description Minimum Required Preferred/Desired
One (1) year of experience in a physician practice or clinic.
Education
Description Minimum Required Preferred/Desired
Collegiate or medical trade completion. Associates Degree
Training
Description Minimum Required Preferred/Desired
Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
Special Skills
Description Minimum Required Preferred/Desired
Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Licensure
Description Minimum Required Preferred/Desired
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Baptist Memorial Health Care Corp