Who We Are John Paul Mitchell Systems (“JPMS”) is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We’ve been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role As the Ecommerce Coordinator will play a key role in supporting the day-to-day execution on John Paul Mitchel Systems direct-to-consumer channels (JPMS.com, Ulta, Sephora, JCPenney, Walmart, Amazon, TikTok Shop). This hybrid role works 3 days a week from our Santa Monica office. What You will Do : E-commerce Platform Management/ Retailer Support Daily & weekly inventory checks for D2C site and TT Shop Regularly update and maintain assets on Product Detail Pages (“PDP”) for all retailer websites, and other relevant platforms Ensure consistent and accurate copy, assets, pricing, and reviews across e-commerce websites Monitor and manage product reviews to maintain a positive customer experience Support & execute review campaign programming to collect reviews for new product development (“NPD”) launches & campaigns and upload them to the website(s) Support on-site experiences such as Subscription, Loyalty, Referral program daily, troubleshooting issues and assisting customers as needed Conduct quality assurance checks and test new experiences, campaigns, and functionality across the D2C site Prepare and organize assets for upload across D2C site, and other e-commerce websites Assist with setting up PDPs on retailer sites for product launches Assist with social integration management onsite, user-generated content (“UGC”) usage rights & tracking, and delivery of assets to internal stakeholders Digital Marketing Support Assist in maintaining and updating cross-functional retailer marketing calendars to ensure timely execution of campaigns and promotions Conduct competitive analysis to evaluate our brand's performance and compare it with competitors across different retailers Gather necessary assets and images from various sources to support third-party partners and enhance product presentations Conduct competitive analysis to evaluate our brand's performance and compare it with competitors across different retailers Assist with creation of content on an as needed basis Compensation details: 28.85-31.25 Hourly Wage PI02851f465003-25448-412224235c143e31-5e48-4549-b638-05792d185386