Accounting, Analysis Skills, Billing, Business Administration, Coaching, Communication Skills, Computerized Maintenance Management System (CMMS), Construction, Customer Relations, Customer Support/Service, Data Management, Detail Oriented, Establish Priorities, FCC (Federal Communications Commission), Facilities Management, Interpersonal Skills, Leadership, Maintenance Services, Mathematics, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Office Management, Organizational Skills, People Management, Presentation/Verbal Skills, Project/Program Management, Reconciliation, Record Keeping, Strategic Planning, Team Player, Telephone Skills, Time Management, Training/Teaching, Writing Skills
Posting Details
Posting Details
Business Title Coordinator, Facilities Administrative Systems Posting Category Administrative and Professional Salary Grade 05 Salary Plan Professional Staff - SEIU Hiring Range /Pay Rate Department Facilities & Safety Admin Department Description Position Location Main Campus FTE 1.0 Job Summary
Coordinates the Facilities Coordination Center (FCC) which is responsible for answering, responding, and dispatching phone calls and emails received by the FCC and enters requests into the computerized maintenance management system (CMMS). Oversees the communication of campus shutdowns, construction, and other out of order apparatuses. Ensures the FCC team provides exceptional customer service by responding and managing all customer calls and complaints and escalates issues to leadership team as needed. Responsible for the hiring, training, and scheduling of the Facilities Administration student team. Oversees accuracy of interdepartmental and third-party billings, monitors actions against service request accounts, Administers the CMMS, participates in short- and long-term planning and develops and delivers training for the system. Responsible for developing, maintaining, and analyzing reports from the CMMS. Performs other functionally related duties as assigned.
Minimum Qualifications
- Associate's degree preferably in business administration, accounting or office management or related field.
- Four (4) years of customer service experience in an office setting were use of computerized office systems and Microsoft Excel were utilized.
Preferred Qualifications
- Bachelor's degree in business administration or related field.
- Experience in billing, account reconciliation and account analysis.
- Experience in a facilities office environment utilizing a CMMS.
- Experience in a Facilities Administration work environment with an understanding of the roles of the various trades.
- Supervisory experience.
Knowledge, Skills, and Abilities (KSAs)
- Effective written and verbal communication skills, organizational skills, and decision-making abilities.
- Strong organizational and excellent interpersonal skills and have a "Customer Focus" attitude and delivery.
- Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed and forward-thinking.
- Ability to motivate, coach and develop others.
- Ability to manage projects, meet deadlines and tackle emergencies and difficult situations.
- Ability to multi-task in fast paced environment with competing priorities and able to prioritize workload.
- Detail-oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze organize and time management skills.
- Ability to successfully perform general math calculations and have strong calculation skills.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Requisition Number PT0703881S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting Special Instructions to Applicants Applicant Instructions
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week 40 Work Schedule
Monday through Friday 8am to 5pm
Advertising Copy Full Time/Part Time Full Time Posted Date 06/12/2026 Close Date/Application Deadline Open Until Filled Yes Review Begins 06/22/2026 Tentative Start Date
Supplemental Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
- Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
Yes
No
- Are you able to perform the essential functions of this position with or without reasonable accommodation?
Yes
No
- Do you have an Associate degree preferably in business administration, accounting or office management or related field?
Yes
No
- Do you have four (4) years of customer service experience in an office setting were use of computerized office systems and Microsoft Excel were utilized?
Yes
No
Application Documents
Required Documents
Optional Documents
- Cover Letter/Letter of Application
C
Cleveland State University