Coordinator, Housing Operations and Guest Services

Coordinator, Housing Operations and Guest Services

Location

TJC Central Campus

Job Type

Full-Time Regular

Job Number

2026-00245

Department

Residential Life & Housing

Opening Date

07/26/2026

Number of Months

12

• Description
• Benefits
• Questions

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.

ABOUT

The Coordinator, Housing Operations and Guest Services is a 12-month full-time staff position that reports to the Assistant Director, Housing Operations. This position is responsible for coordinating and overseeing the logistical aspects of camps and conferences hosted within the residential facilities, as well as ensuring the efficient operation of mail services and front desk activities. The Coordinator, Housing Operations and Guest Services provides essential customer service and serves as a liaison between housing operations, campus departments, and external stakeholders.

WHAT YOU WILL DO

Camps and Conferences Responsibilities

• Coordinate the scheduling, housing assignments, and logistical needs for camps and conference groups.
• Serve as the primary point of contact for camp and conference organizers.
• Develop and implement check-in/check-out processes for summer camps and conference attendees.
• Collaborate with housekeeping and maintenance teams to ensure rooms are prepared and facilities are in working order.
• Manage billing and payments for camps and conferences.
• Maintain accurate records and reports for all camps and conference activities.

Mail Room Responsibilities

• Oversee the daily operations of the mailroom, ensuring timely sorting, delivery, and distribution of mail/packages to students and staff.
• Ensure compliance with mail and package handling policies.
• Train and supervise mailroom staff, ensuring they provide excellent customer service.
• Monitor inventory and order necessary mailroom supplies.
• Troubleshoot and resolve mail-related issues, working with external carriers as needed.

Front Desk Responsibilities

• Supervise front desk operations, ensuring coverage and excellent customer service during hours of operation.
• Train and support front desk staff to handle inquiries, room key distribution, and other resident needs.
• Monitor and address resident complaints, escalating to professional staff when necessary.
• Maintain accurate records of front desk operations, including check-in/check-out logs and incident reports.

General Responsibilities

• Provide consistent communication and act as a liaison between housing operations and other campus departments, including Facilities, Maintenance, and Groundskeeping.
• Assist in hiring, training, and supervising part-time front desk and mailroom staff.
• Serve as part of the Housing Operations team, attending staff meetings and collaborating on departmental projects.
• Respond to student and parent inquiries in a professional and timely manner.
• Assist in the implementation and use of housing software systems, such as StarRez, as needed.

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Communication (Oral and Written), Interpersonal Skills, Leadership, Multi-tasking, Organizational Skills, Problem-solving, Time Management, Adaptability, and Professionalism in an Education Setting.

SUPERVISORY RESPONSIBILITIES

Direct Supervision

Work Environment: Regular work required outside of normal business hours, including nights, weekends & holidays, and required flexible availability. Work is primarily conducted in an indoor setting.

Physical Demands: Sitting, walking, standing, bending, repetitive typing, lifting up to (~35 lbs.)

Travel Required: Yes - Minimal

If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record.

WHO YOU ARE

Required Education

High school diploma or equivalent

Required Experience

Two years of experience working with a diverse population, including education, camps/conferences, or other related experience.

Preferred Education

Associate's Degree

Preferred Experience

• Experience working in residential life and housing or student life offices
• Familiarity with housing management software (e.g., StarRez)

ADDITIONAL INFORMATION

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact - in person, by email, or by phone - with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

This is a security-sensitive position. Candidates will be subject to a criminal background check.

INSURANCE (Coverage fully or partially funded by the College)

Health Insurance

Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.

Employees premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.

Basic Life Term Life Insurance

The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.

Long-Term Disability

This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.

Optional Term Life Insurance

With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.

OPTIONAL INSURANCE (Coverage fully funded by the employee)

Dental Insurance

Two dental insurance plans are available to full-time employees and eligible dependents.

Vision Insurance

The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.

Voluntary Accidental Death and Dismemberment

This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.

Short-Term Disability

If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.

Cancer/Intensive Care Plan/Heart Plan/Accident Plan

Several optional plans are available to employees and eligible dependents through AFLAC.

Dependent Term Life Insurance

An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.

Tobacco User Premium

All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.

RETIREMENT

Retirement

The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.

TJC Alternative Retirement Plan

The College contributes on a monthly basis 4% of a full-time employees salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.

Tax-Sheltered 403(b) Plans

An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.

457 Deferred Compensation Plan

An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.

HOLIDAYS AND LEAVE

Vacation

Only 12-month employees are eligible to accrue vacation time on a monthly basis.

• 10 days for 1-7 years of service
• 12 days for 8-10 years of service
• 15 days for 11-15 years of service
• 20 days for 16+ years of service

Sick Leave

Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.

Holidays

• New Years Day
• Martin Luther King Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Reduced Operations Periods

• Spring Break (5 weekdays)
• Thanksgiving Break (5 weekdays including Thanksgiving Day)
• Winter Break (7 to 12 weekdays)

PROFESSIONAL AND CONTINUING EDUCATION

Professional Development

The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.

Enrollment in TJC Credit Classes

The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.

The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.

OTHER BENEFITS

TJC Event Attendance

Free admission to regular season College sporting events for employees and immediate family.

Free admission for two to most cultural arts events on campus.

Library Use

Employees may utilize the Vaughn Library and Learning Resource Center.

Fitness Facility Use

Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.

Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.

01

Are you eligible to work in the United States without sponsorship?

• Yes
• No

02

What is your highest education level completed?

• High School or GED equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

03

Do you have at least two (2) years of experience working with a diverse population, including education, camps/conferences, or other related experience?

• Yes
• No

Required Question

Employer Tyler Junior College

Address 1390 S Baxter Ave

Tyler, Texas, 75701

Phone (903) 510-2419

Website http://www.tjc.edu