Coordinator

Position Summary:

The Philanthropy Systems Coordinator in the Office of Philanthropy is responsible for efficient and accurate gift entry in alignment with donor intent, processing daily gifts and pledges, coordinating financial reconciliation, maintaining fundraising systems, generating reports, and supporting donor stewardship activities.

Gift Processing & Data Integrity

• Perform all Philanthropy/Fundraising gift entries into the Raiser's Edge database based on approved processes and protocols, including cash receipts, special events, direct mail, credit card transactions, online and general donations, ensuring a 24-48 hour turnaround on gift entries and donor acknowledgment letters.

• Process payroll deduction gifts in Raiser's Edge according to approved procedures.

• Prepare monthly pledge reports and pledge reminders, validating data prior to approval.

Financial Coordination & Reconciliation

Lead batching processes for deposits, commitments, and credit card transactions while aligning with donor intent and uploading batch data for Finance.

• Prepare weekly credit card disbursement reporting for Finance.
• Prepare month-end financial reporting for reconciliation.

Reporting & Analytics Support

• In conjunction with the Director of Operations, design and deliver advanced analytics, dashboards, and predictive models (donor behavior, campaign performance, pipeline forecasting).

• Support campaign tracking and donor analysis through accurate data entry and reporting.

• Prepare monthly internal fundraising reports for the Development team.

• Assist with special projects as needed.

Donor Stewardship Support

• Generate donor acknowledgment letters from Raiser's Edge for editing per the batching schedule.

• Create lists, reports, and data formats while validating data prior to delivery.

Systems & Operational Support

Prepare data selections for solicitations and mailings.

• Ensure mailing recipients are properly coded in the database.

• Provide training and guidance to systems users.

• Manage SharePoint site administration and Gift Fund Guidelines.

• Coordinate website maintenance and audits.

• Create online giving pages in coordination with Marketing.

• Develop user guides, SOPs, and training materials.

• Maintain Standard Operating Procedures.

• Monitor Blackbaud updates and fundraising trends.

• Support API-based workflows and data exchanges when applicable.

Cross-Functional Collaboration

• Provide liaison support between Philanthropy and Accounting.

• Partner with Payroll on the Team Member Giving Program.

• Collaborate with UT Foundation and UTHSC database teams.

• Support Major Gift Officers with constituent record maintenance.

• Identify opportunities to improve efficiency through technology.

• Complete data entry for Grateful Patient Program prospects.

• Perform prospect research and synchronize ResearchPoint and Raiser's Edge records.

Grateful Patient Program Support

• Complete data entry for Grateful Patient Program prospects.

• Perform prospect research and synchronize ResearchPoint and Raiser's Edge records.

Position Qualification:

Required Qualifications

• Advanced computer skills, particularly with relational databases; experience with Blackbaud products (CRM, Raiser's Edge) or similar systems.

• Strong analytical and problem-solving skills with experience modeling and analyzing data.

• Strong attention to detail, accuracy, and organization.

• Proficiency in Microsoft Word, Excel, Teams, and Adobe Acrobat.

• Excellent communication and customer service skills.

• Ability to maintain confidentiality while managing multiple deadlines.

Preferred Qualifications

Associate's or Bachelor's degree in Business, Accounting, Communications, or a related field.

• Experience in higher education, nonprofit advancement, or gift processing.
• Experience with fundraising database management or CRM systems; Raiser's Edge experience strongly preferred.