Coordinator

Position Summary:

The Desktop Support Printer Coordinator is a member of the healthcare IT support team and serves as the primary liaison between internal stakeholders and third-party printer vendors, service providers, and end users.

Note: The term "printer" in this role includes stand-alone printers, copiers, and multifunction devices (MFDs) with scanning and related capabilities.

Key Responsibilities

Responsibilities include, but are not limited to:

• Coordinate and track printer leasing across the organization

• Works with print services partner

• Oversees print service delivery

• Work with internal Information Technology teams on the setup, configurations, and security of devices

• Coordinator of print services delivery of customer needs

• Coordinator of solution administrator of managed print solution

• Reduce printing costs and create efficiencies

• Managing Oracle Health print queues

• Conduct site surveys for new printer installations and relocations

• Maintain and manage printer fleet inventory and drivers

• Develop, document, and enforce printer standards and procedures

• Provide training to staff on printer usage and best practices

• Configure and adjust printer settings as needed

• Respond to printer-related incidents and service requests

• Act as the primary escalation point for printer service issues

• Travel to various sites as required

• Perform other duties as assigned

Position Qualification:

Preferred Qualifications

• CompTIA A+, CompTIA Network+, CompTIA Security+

• Experience in healthcare IT, printer fleet management, or project coordination

• Associates degree in related Information Technology field, Mathematics, or related field

• 3-5 years experience in Desktop Support or a related Information Technology field

Required Qualifications

In-depth knowledge of printer functionality, including networking and scanning

• Valid driver's license with the ability to operate company vehicles

• Strong verbal and written communication skills, with the ability to interact effectively with management, end users, and third-party vendors

• Ability to lift, push, and pull printer equipment

• Manual dexterity to handle small components and parts