Coordinator & Leadership Support

Description

Position at Bridges and Tunnels

Job Title: Coordinator & Leadership Support

Resume Due Date: May 6, 2026

Department: Tolling Management

Work Location: 2 BROADWAY

Earnings Potential: $76,274 - $95,343

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Coordinator & Leadership Support will serve as a project manager and will provide analytical support for the varied work within the Tolling Management Department. The incumbent will lead the coordination of the departmental initiatives, special projects, department policies, and procedures, and assist with the coordination efforts of internal staff, as well as external stakeholders to effectuate and achieve the senior leadership's mission, goals, and objectives. The Coordinator & Leadership Support may be required to serve in a confidential setting and communicate with various stakeholders throughout the organization and with external agencies on behalf of the Sr. Vice President of Tolling Management, the Vice President of Tolling Strategy and the Vice President of Tolling Operations. The incumbent will utilize their technical knowledge to efficiently manage and assist with scheduling and calendar management; processing travel and training requests (including reimbursements); managing staff onboarding; facilitating technology resource needs; maintaining organizational charts; leading the coordination of the telework program and more. The Coordinator & Leadership Support will also be responsible for preparing reports for executives, conducting research, and assisting with the coordination of correspondence. The Coordinator & Leadership Support will also assist the SVP of Tolling Management with key project management initiatives including creating databases to help manage and track employee compliance with various policies and procedures, attendance reporting, agenda setting, vacation and time-off requests tracking active and vacant staff lists, and more. The Coordinator & Leadership Support will report to the Sr Vice President of Tolling Management.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in Business Administration, Finance, Public Administration, or advanced degree
• Minimum 5 years administrative support, project coordination, or related field
• Must have experience using Microsoft Office Suite (i.e., Word, Excel, Access, Visio, PowerPoint, and Outlook)
• Must have experience with calendar management for conference rooms and shared spaces, zoom rooms
• Ability to acquire complex data and apply statistical and/or other analytic methodology; develop dashboards, performance metrics, output measures to help effectively manage key business processes
• Must know about office management and human resources administration
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Knowledge of business and management principles involved in strategic planning resource allocation leadership

Preferred

• Ability to maintain databases - add/ update and report information
• Ability to anticipate office needs and proactively address them
• Understanding of MTA administrative processes and PeopleSoft
• Experience with preparing and tracking time-sensitive forms for clients and vendors

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost - Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.