Administrative Skills, Campaigns, Customer Relationship Management (CRM) Systems, Customer Support/Service, Direct Marketing, Direct Sales, High School Diploma, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Operational Support, Organizational Skills, Pivot Tables, Sales, Sales Administration, Salesforce.com, Telephone Skills, Vlookups, Voice Mail, Web Forms
As a Direct Sales Marketing Administrator, you will be tasked with routing and screening all inbound calls, Webforms and cases for the department. This position is integral to ensure optimal customer service and sales.
As a Marketing Administrator, your primary responsibility will be the operations administrative support of the Direct Sales department. This position is tasked with ensuring all incoming calls/webforms are screened and routed to the correct department or sales team.
Additional responsibilities include:
- Monitoring the department's voicemail box and distributing leads appropriately
- Processing all operations lead request support tickets submitted by Direct Sales agents and Club Department within the service timeframe set by management (Salesforce cases)
- Support departmental reporting using a combination of Salesforce and Excel reports
- Ensure shared files are organized appropriately
- Create, activate and deactivate Salesforce campaigns
- Maintain and organize the shared department Outlook box
- About 75% of your time will be spent answering inbound calls for the department. This will be adjusted from time to time, in conjunction with the various needs of the department.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- One-year customer service experience
- High School Diploma
- One plus year's telephone experience
- Proficiency in Microsoft Office
- Must be able to work a flexible schedule to include evenings, weekends and holidays
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- One-year vacation ownership experience
- Experience using Salesforce.com or similar CRM tool
- Working knowledge of Microsoft Excel - Pivot Tables, Vlookups and advanced formulas
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Hilton Grand Vacations Inc