This position provides administrative support for the Service department and is responsible for the coordination, monitoring and improvement of field service activities. This position primarily oversees and processes Service Technician time jobs. This position also handles logistics of training programs, warranty claims, returns, and assists in the collection of payments. This position requires multi-tasking and timely completion of tasks in coordination and collaboration with others.
Key Responsibilities
Schedules service personnel for field assignments; coordinates the associated logistics, including receiving customer purchase orders, issuance of SVC Requests, and follow through with customers
Processes warranty claims from distributors; reviews warranty claims for accuracy of information, ensures proper justification, initiates request for purchase order, and approves warranty claims
Coordinates the disposition of returned material (RMA); ensures that returned material is processed in a timely manner; expedites individuals, as needed; issues RMA Status report
Handles logistics associated with training programs
Assists in the collection of payments
Performs required administrative tasks; prepares all required reports and correspondence
Maintains a safe, clean working environment
Performs other related duties as assigned by management
Skills Knowledge and Expertise
Strong understanding of how to create highly satisfied customer
Firm commitment to excellence and high standards
Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
Interpersonal savvy; able to collaborate and work closely with other departments and leadership
Detail oriented and highly organized with the ability to prioritize duties and responsibilities
Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines
Self-motivated, resourceful and adaptable; able to work independently within team focused environment
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Good judgement skills with the ability to make timely and sound decisions
Excellent problem resolution and consultative skills
Ability to follow established policies and procedures with a safety-first attitude
Broad level of safety, health and environmental rules and regulations, policies and procedures
Proficient with Microsoft Office 365 software; SAP experience preferred
Fluent in Spanish a plus
Numbers & Facts
Location
Miami, FL
Skills
Administrative Skillsunmatched
Claims Processingunmatched
Communication Skillsunmatched
Customer Satisfactionunmatched
Data Qualityunmatched
Detail Orientedunmatched
Distribution Channelunmatched
Establish Prioritiesunmatched
Follow Throughunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Logisticsunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Multitaskingunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Project/Program Managementunmatched
Purchase Ordersunmatched
Regulationsunmatched
SAPunmatched
Safety Processunmatched
Safety/Work Safetyunmatched
Shipping/Receivingunmatched
Spanish Languageunmatched
Status Reportsunmatched
Team Playerunmatched
Time Managementunmatched
Training Programunmatched
Writing Skillsunmatched
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