Coordinator

Coordinator

Overview:

The Coordinator's main responsibility is communicating with customers, division managers, and field personnel for scheduling of inspection and service projects.

This position will work in the Valparaiso office full-time (not remote or hybrid). If you''re able, there would be a 3-5 day training out of our Noblesville, IN (travel expenses covered by the Company).

Key Responsibilities

• Scheduling technicians - (70% time)

• Coordinates with Department Head/Project Managers and electronically schedules technicians utilizing Service Trade Software

• Includes loading all associated proposals, MR's and drawings into system

• Manage technician daily and weekly schedule

• Coordinates inspections with customers

• Coordinates deficiency repairs and new installation projects with Inside Sales team

• Coordinates service and emergency calls with division manager

• Ensure inspections are being completed per the service agreement

Work Order/Customer Set-up

• Utilizing Viewpoint software to set up customers/work orders Issue work orders for all required projects; review contract for yearly inspection price escalations

Reviews & Insures Weekly Time

• Collect T&M tickets from field staff and turnover to division Manager

Other Duties

• Review and process weekly field time and expenses for payroll; Manage and review labor time and expenses for service techs
• Direct customer phone calls in a friendly and efficient manner

Important Skills

Strong communicator, attention to detail, self-starter, ability to stay organized while completing multiple tasks, proficiency in various software programs, team work and ability to contribute to a positive work environment daily