Coordinator of Campus Visitation (CL9998)

Coordinator of Campus Visitation (CL9998)

Salary

Depends on Qualifications

Location

DeLand, FL

Job Type

Full-Time Staff

Division

Enrollment Management & Marketing

Department

Admissions-Deland

Opening Date

06/10/2026

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

N/A -- Pay Grade: 05

• Description
• Benefits
• Questions

Job Description

Position Summary:

The Coordinator of Campus Visitation is a highly professional, flexible, composed, organized and outgoing person that leads the admissions front desk and visitor center operations in support of the recruitment function of the university. In this high visibility, fast-paced environment, responsibilities include: answering the phone, providing superior customer service, greeting admissions guests, general college visitors and VIPs to the office, directing calls/visitors to appropriate offices for meetings, scheduling meetings for admissions and various offices, obtaining information from prospective students, assisting with daily campus visits, making sure all other aspects of campus visits are covered, and other duties as assigned.

This role is a high-impact, front-line position influencing students with their decisions regarding enrollment, financial aid and admission, which significantly impacts their Stetson experience. This position requires frequent directing of student employees, supporting daily visits, hosting daily and group visits, managing incoming call volume, checking voicemail, managing the front desk schedule, and maintaining the front desk policy and procedures documents through regular evaluation and updates. Coverage of the reception area involves the exercise of initiative, independent judgment, and discretion in various duties. Position requires the ability to work with sensitive issues requiring high levels of confidentiality and to positively promote the universitys programs in daily contact with prospective students. Finally, setting campus visit appointments and completing data entry of visits are additional requirements for this position.

Essential Job Functions and Responsibilities:Employment duties will include, but not be limited to:

• Primary responsibility includes covering the front desk, greeting visitors, and answering high-volume telephone calls.
• Serve as the initial point of contact for many areas of the college, including all offices in the Rinker Welcome Center, and as a key source of information related to programs for participants, students, and staff.
• Data entry of prospective student visit information.
• Comprehensive front desk appointment scheduling for prospective families and staff, as needed.
• Respond to inquiries that may be referred to Enrollment Management from across camps.
• Manage and respond to incoming Customer Relationship Management (CRM) contacts from current and prospective students, community members, and staff/faculty.
• Collect documents for admissions, financial aid, scholarships, and records while ensuring accuracy and completeness.
• Handle high volumes of phone calls and in-person interactions during peak times, with interactions reaching 100 plus per day.
• Provide support in the Lynn Presentation Room with the technology needs of university constituents utilizing the space.
• Manages and mentors a small student staff of Customer Service Assistants. The team can range from 1-4 students. Being able to help students grow and learn professional skills is key.
• Must become knowledgeable about all aspects of Stetson University, including but not limited to academic programs, campus events and activities, orientation, athletics, housing, college policy, and important dates.
• Based on the needs of the office, the Coordinator of Campus Visitation may be called upon for other tasks at short notice. Participation in on-campus admissions events, occasionally in the evenings and on weekends, is required.
• Performs other site and position-specific functions as assigned.

Required Knowledge, Skills, and Abilities:

• Superior customer service skills and being proactive and highly organized.
• Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Including being skilled in Microsoft Windows, Microsoft Outlook, and Microsoft Office and being able to manage multiple tasks.
• initiative, flexibility and the ability to make decisions in a fast-paced setting, handle stress in various situations, work in a team environment, and work towards independent and collective goals.

Required Qualifications:

• High school diploma, or GED, and three (3) years of experience in a broad scope of contemporary administrative support and receptionist procedures and practices, or an equivalent combination of training and experience.

Ideal Candidate Qualifications:

• Knowledge of admissions and/or enrollment management
• Knowledge and use of CRM (Customer Relationship Management Software)
• Fluency or competency in Spanish
• Additional qualifications include punctuality, above-average typing skills, strong verbal and written communication skills, ability and desire to work in an office environment while frequently interacting with prospective students and their families, as well as the Stetson community and the general public.

Pay Grade: 5

Work authorization sponsorship may be available for this position. However, sponsorship is contingent upon the non-applicability of the visa petition fees outlined in the relevant Executive Order signed September 19, 2025. Due to the recent federally-mandated increased financial expense, the university is not in a position to absorb this significantly increased cost of sponsorship for new H-1B petitions at this time. International candidates are encouraged to apply, but should be aware that eligibility for sponsorship will be evaluated in accordance with current U.S. immigration regulations and institutional policies.

This position is benefit eligible. Stetson University offers a variety of benefits for our full-time employees including comprehensive Medical, Dental, and Vision insurance, employer paid life and disability insurance, generous leave and holiday benefits, employer retirement contributions, tuition waivers for employees and eligible dependents, and others. All employees are also eligible to enjoy our Hatter Perks which include a variety of discounts and special privileges within our community.

Please visit our employee benefits webpage for more information.

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Do you have event planning experience?

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Have you had customer service training?

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Are you comfortable communicating effectively via phone, chat and email?

Required Question

Employer Stetson University

Division Enrollment Management & Marketing Address 421 N. Woodland Blvd.

DeLand, Florida, 32723

Phone 386-822-8710

Website https://www.stetson.edu/