Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Management, Data Processing, Data Quality, Documentation, Establish Priorities, Higher Education, Identify Issues, Information Technology Software, Leadership, Marketing, Mentoring, Multitasking, Operational Communications, Operational Support, Operations Management, Operations Processes, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Project/Program Coordination, Record Keeping, Requirements Management, Scripting (Scripting Languages), Team Player, University/School Policies, Writing Skills
Auburn University, Alabama
The VP for Enrollment Management is hiring an Enrollment Operations Coordinator.
This role supports enrollment by managing the Admissions Telecounseling Center, coordinating communication processes for special application populations, and supporting related enrollment operations by managing the internal query request process, supporting data integrity across systems such as Slate, and maintaining program documentation.
Responsibilities:
• Oversees the Admissions Telecounseling Center and its staff, including responsibility for creating and maintaining communications plans; reviewing, refining, and approving scripts, call forms, and email communications; and determining target audiences using queries and reporting tools in the Customer Relationship Manager (CRM), Slate.
• Manages the query request process for Enrollment Operations by overseeing the ticketing system, reviewing and validating incoming requests, evaluating the availability of existing queries, and developing new queries when necessary. Works collaboratively with Enrollment Operations leadership to prioritize, approve, and define requirements related to these requests.
• Collaborates with relevant teams to design, implement, and maintain communication processes for all special population admissions pathways, including but not limited to Auburn First, Path to the Plains, and Auburn Global. Proactively identifies and executes opportunities to streamline communication workflows and enhance strategies for these populations.
• Supports the Optical Character Recognition (OCR) process for Enrollment Operations, including assisting with the implementation, configuration, and ongoing maintenance of OCR technology to guarantee optimal performance and data accuracy.
• Serves as the primary contact for Admissions Telecounseling Center requests, collaborating with campus stakeholders to provide opportunities for personalized engagement by the Telecounselors.
• Supports data integrity in Slate by managing the consolidation of records in Slate.
• Supports the creation and maintenance of Slate documentation.
Qualifications:
- Bachelor's degree-no specific discipline.
- 4 years of experience in admission processing, communications, or enrollment operations and coordination.
- 1 year of experience in supervising, leading, or mentoring employees.
Desired Qualifications:
- Knowledge of admissions, enrollment operations, and related communication processes.
- Working knowledge of CRM systems (e.g., Slate) in a support capacity, including queries, data integrity, and basic configuration.
- Understanding of communication workflows for distinct applicant populations.
- Understanding of data management practices, including record maintenance and accuracy.
- Familiarity with OCR or document processing technologies (in a support role).
- Strong written and verbal communication skills, including the ability to draft, refine, and review communication materials.
- Skill in managing and coordinating projects across multiple stakeholders or units.
- Problem solving skills, particularly in CRM environments.
- Organizational skills with the ability to manage multiple priorities and maintain documentation.
- Ability to supervise and support staff and student workers in a service oriented environment.
- Ability to coordinate and improve communication processes for special admission pathways.
- Ability to interpret data, identify issues, and ensure data accuracy across systems.
- Ability to collaborate effectively with campus partners and respond to operational needs.
Minimum Knowledge, Skills, and Abilities:
- Knowledge of current industry IT software, hardware and programs, operations and management, admissions, recruitment, communications and marketing principles, Auburn University policies and procedures, and industry policies and procedures.
Why Work at Auburn:
- Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
- Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement:
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Auburn University
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate,
graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study
determined AU had nearly $ 4 billion
economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.