Accounts Receivable, Accounts Receivable Management, Administrative Skills, Auditing, Automotive Repair and Maintenance, Billing, Calendar Management, Communication Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Fleet Management, Fleet Sales, Maintain Compliance, Maintenance Services, Marketing Strategy, Onboarding, Operational Audit, Operational Communications, Operations, Operations Research, Organizational Skills, Payment Processing, Promotional Programs, Reconciliation, Resolve Customer Issues, Retail Operations, Retail Sales, Revenue Growth, Sales, Sales Operations, Sales Prospecting, Sales Support, Software Administration, Strategic Planning, Target Marketing, Time Management, Vehicle Fleets
GENERAL DESCRIPTION: The Fleet Operations Coordinator position tasked with optimizing retail Fleet operations, Key responsibilities include gathering and analyzing operational data, coordinating Fleet operations, facilitating communication and collaboration across teams. Additionally, duties encompass processing service requests, managing invoices, vetting leads, and administering applications.
Furthermore, the position collaborates with stakeholders to enhance sales and operational efficiency through research and innovation. In summary, from processing service requests to managing fleet invoices and accounts receivable, this role oversees the administrative intricacies essential for the smooth functioning of Fleet operations, including assuming responsibility for vetting and administering all fleet leads and applications, serving as the primary point of contact for inquiries and updates related to Fleet sales and operations.
ESSENTIAL FUNCTIONS: · Provide Level 1 support for Fleet sales and operations at point-of-sale (POS), addressing customer inquiries and resolving issues promptly to ensure smooth transactions. ·
Process and manage Fleet service requests efficiently, coordinating with relevant departments to schedule service appointments and ensure timely completion
. · Conduct thorough audits of Fleet invoices and handle billing procedures accurately, verifying charges and reconciling discrepancies to maintain financial integrity.
- Offer administrative support for Fleet accounts receivable (AR) management, including invoice processing, payment tracking, and account reconciliation. · Administer and vet all incoming fleet leads and applications meticulously, verifying eligibility criteria and ensuring compliance with company policies.
- Ensure timely communication of lead and application statuses to the Fleet Sales Team, Retail Sales, and Store Operations daily, facilitating seamless coordination and customer satisfaction.
- Utilize data analysis techniques to identify sales opportunities across different fleet types and sales regions, leveraging insights to develop targeted marketing strategies and promotional campaigns.
- Manage all communication and welcome kits for new fleet service accounts, ensuring a positive onboarding experience and fostering long-term customer relationships. erformance.
T
Tire Discounters
About Us:
Tire Discounters, headquartered in Cincinnati, Ohio, is a Midwest based family owned and operated company. Started in 1976, the company has grown to over 100 stores and still growing. Tire Discounters stores are in many major cities throughout Ohio, Kentucky, Indiana, Tennessee, Georgia, and Alabama. Our company was rated the 8th largest independent tire retailer in the United States. Voted as #1 Tire Store in Cincinnati for 9 years running and the #1 Auto Repair Retailer in Cincinnati for the past two years.
1,000 to 1,499 employees
Automotive Sales and Repair Services
http://tirediscounters.com/careers