Coordinator of New Student Onboarding (00165)

Title: Coordinator of New Student Onboarding (00165)

Agency: Brightpoint Community College

Location: Chesterfield - 041

FLSA: Exempt

Hiring Range: $65,000 - $72,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Brightpoint Community College is a two-year, public institution of higher education and the third largest of the 23 community colleges in Virginia. Brightpoint Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community

This is an internal posting for employees of Brightpoint Community College only.

Brightpoint Community College invites applications for the Coordinator of New Student Onboarding position.

The Coordinator of New Student Onboarding is responsible for the recruitment, hiring, training, supervision, and ongoing development of full- and part-time New Student Navigators. Working closely with the other managers in the Help Hub, the Coordinator will implement and oversee a holistic case management approach to support students throughout the onboarding process.

This position collaborates across student service areas, including Recruitment, Admissions and Records, Advising, and Financial Aid and Services, to ensure new students receive coordinated, timely, and comprehensive support. The coordinator will manage Navigator schedules and caseloads to promote prompt outreach and ensure that both in-person and online students are effectively served.

During peak enrollment periods, or when an assigned Navigator is unavailable, the Coordinator will provide direct assistance to new students to help maintain continuity of service and support.

The Coordinator of New Student Onboarding reports to the Director of Advising and Onboarding.

Minimum Qualifications:

Significant experience serving students in a community college environment. Cultural competency with experience working with diverse populations. Proficiency with Microsoft Office, Google Suite, and SIS. Excellent written and verbal communication. Understanding of and commitment to the philosophy of open-access community college and student success. Ability to effectively manage a diverse team of full- and part-time staff members. Passion for the Navigator onboarding model.

Additional Considerations:

Master's degree. Significant supervisory experience. Experience in using Navigate to document student interactions and contact students. Expertise in student services including one or more of the following: college admissions, advising, financial aid/services, etc. Competency in customer relationship management (CRM) software.