Posting Details
Posting Summary
Working Title Coordinator of New Student Onboarding (00165) Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29000165 Agency Brightpoint Community College Division Brightpoint Community College (Div) Work Location Chesterfield - 041 Hiring Range $65,000 - $72,000 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule
Monday-Friday, 8:00am-5:00pm; as needed
Sensitive Position No Job Description
Brightpoint Community College is a two-year, public institution of higher education and the third largest of the 23 community colleges in Virginia. Brightpoint Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community
This is an internal posting for employees of Brightpoint Community College only.
Brightpoint Community College invites applications for the Coordinator of New Student Onboarding position.
The Coordinator of New Student Onboarding is responsible for the recruitment, hiring, training, supervision, and ongoing development of full- and part-time New Student Navigators. Working closely with the other managers in the Help Hub, the Coordinator will implement and oversee a holistic case management approach to support students throughout the onboarding process.
This position collaborates across student service areas, including Recruitment, Admissions and Records, Advising, and Financial Aid and Services, to ensure new students receive coordinated, timely, and comprehensive support. The coordinator will manage Navigator schedules and caseloads to promote prompt outreach and ensure that both in-person and online students are effectively served.
During peak enrollment periods, or when an assigned Navigator is unavailable, the Coordinator will provide direct assistance to new students to help maintain continuity of service and support.
The Coordinator of New Student Onboarding reports to the Director of Advising and Onboarding.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Significant experience serving students in a community college environment. Cultural competency with experience working with diverse populations. Proficiency with Microsoft Office, Google Suite, and SIS. Excellent written and verbal communication. Understanding of and commitment to the philosophy of open-access community college and student success. Ability to effectively manage a diverse team of full- and part-time staff members. Passion for the Navigator onboarding model.
Additional Considerations
Master's degree. Significant supervisory experience. Experience in using Navigate to document student interactions and contact students. Expertise in student services including one or more of the following: college admissions, advising, financial aid/services, etc. Competency in customer relationship management (CRM) software.
Operation of a State Vehicle No Supervises Employees Yes Required Travel
As required
Posting Detail Information
Posting Number CLS_4613P Recruitment Type Agency Employee Only - E Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/28/2026 Job Close Date 08/11/2026 Open Until Filled Agency Website https://www.brightpoint.edu Contact Name Email Phone Number Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
This is an internal posting for employees of Brightpoint Community College Only.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/99060
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Optional Documents
| Location | Chesterfield, VA |
| Salary | $65,000–$72,000 Per Year |