Coordinator, Operations & Logistics

Position Summary

The Coordinator, Operations & Logistics, centralizes and manages the physical flow of goods, inventory, and logistics support for BCZ CDCs retail and event functions across the Network. Reporting to the Senior Program Manager, Operations, this role is essential for supporting large-scale retail and event activations that drive Economic Development Initiatives. The Coordinator, Operations & Logistics ensures that BCZs physical operations - from inventory management and fulfillment to event asset delivery and procurement support - are organized, efficient, and aligned with the organizations mission and strategic priorities.

Working closely with the Operations and IT team, the Brand Experience team, and the Event Crew, this role provides the logistical backbone that enables BCZs retail and event functions to run smoothly across all Network entities. The Coordinator, Operations & Logistics is committed to BCZs mission to center Black culture, arts, and economic empowerment in support of the restoration, preservation, and place keeping of East Oaklands current and legacy residents and business owners.

This role operates within BCZs collaborative hierarchy - a governance model that emphasizes shared leadership, decentralized decision-making, and a collective commitment to our mission. While this role description outlines primary responsibilities, all team members are expected to contribute across functions as organizational needs evolve.

Signature Initiatives and Groups

Foundational Framework - SANKOFA: All BCZ roles are grounded in the Sankofa principle - drawing on the wisdom of the past to build a liberated future. This role is guided by BCZs commitment to restoration, preservation, and place keeping for East Oaklands current and legacy residents and business owners.

• Governance & Operations Programs: Supports BCZs operational backbone by ensuring physical goods, inventory, and logistics functions are managed with accuracy, accountability, and efficiency.
• Economic Development Initiatives: Provides direct logistical support to EDIC retail operations, the BCZ Brand Experience team, and event activations that advance economic empowerment for East Oaklands current and legacy residents and business owners.

Core Methodology Triad:

• NEXUS - Network of Excellence and Unified Stewardship: Cross-functional coordination framework that connects all BCZ teams, entities, and initiatives into a unified, mission-aligned network.
• ACA - Accountability and Continuous Advancement: Performance and growth framework that guides individual and team accountability, continuous learning, and iterative improvement.
• HEART - Holistic Engagement and Restorative Transformation: Community-centered framework that ensures all BCZ contributions are grounded in healing, equity, and transformative impact.
• STEER - Collaborative Empowerment Engine: Operational backbone framework that guides logistics coordination, vendor management, and cross-team support functions.

Life to Legacy Framework: Supports economic empowerment and stability by ensuring retail operations function efficiently across all Network entities.

Core Competencies

As a core competency of all roles at the Black Cultural Zone, team members are expected to embody the C.R.E.A.T.E. values - Collaboration, Respect, Execution Speed & Excellence, Accountability, Tenacity, and Equity & Fairness - and operate within our collaborative hierarchy, a governance model that emphasizes shared leadership, decentralized decision-making, and a commitment to our collective mission.

• Iterative Tech Fluency: Learn and use BCZs digital tools - including shared spreadsheets, inventory management systems, and team communication platforms. Stay curious and keep improving.
• Demonstrate a Commitment to Iterative Growth: Proactively master new technologies and stay agile as organizational processes evolve. Demonstrate flexibility, adaptability, and a commitment to continuous growth.
• Be a Team Player Who Grows With Us: Stay alert and jump in to help wherever the team needs it most. As our organization grows, so will your role.

Key Functions and Responsibilities

Inventory Management and Fulfillment

• Manage and maintain inventory organization: Oversee all BCZ merchandise and AKOMA vendor inventory within the centralized warehouse space (Aya Exchange Warehouse), ensuring accurate physical and digital inventory records.
• Execute physical fulfillment: Coordinate fulfillment for online sales and manage inventory restocking - including rotation and maintenance - for all retail points (Anchor, Micro-Counters, and Events).

Event Logistics and Asset Coordination

• Coordinate event asset delivery: Ensure all necessary physical event assets and inventory are delivered to event sites, coordinating with the Event Crew for transport and setup logistics.
• Support on-site event operations: Conduct regular visits to the AKOMA Hub and AKOMA Store sites and attend major AKOMA Events to provide on-site logistics support as needed.

Procurement and Operational Support

• Support procurement and contracts: Assist the Operations and IT team with procurement processes and contract coordination related to physical goods and logistics services.
• Perform other operational duties as assigned: Support Network functions and broader operational needs as directed by the Senior Program Manager, Operations.

Performance and Reporting

• KPI Tracking and Reporting: Track and report on key performance indicators (KPIs) related to inventory accuracy, fulfillment turnaround, and event logistics outcomes. Contribute to bi-weekly and monthly reporting cycles.
• Final Approval Authority: Serve as the primary point of contact for logistics decisions within your area of responsibility, escalating to the Senior Program Manager, Operations as needed.
• Open Office Hours / Coordination Availability: Maintain scheduled availability for logistics coordination check-ins with team members, vendors, and event partners.
• Team Facilitation: Support team-wide logistics planning sessions, briefings, and after-action reviews to ensure continuous improvement across all operational functions.

Additional Responsibilities

• Support cross-functional initiatives as directed by team leadership.
• Attend and contribute to all required team meetings, trainings, and organizational events.
• Complete all required BCZ University certifications and maintain current status.
• Perform other duties as assigned in support of BCZs mission and strategic priorities.

Performance Stewardship and Accountability

All team members at BCZ are expected to actively steward their own performance and growth. This includes completing self-reviews, 360 reviews, and team lead reviews as part of the semi-annual performance review process; meeting with their team lead monthly to discuss performance using the C.R.E.A.T.E. values and role description as guides; completing all required workplans, reports, and documentation on designated administrative days; and maintaining accurate records that contribute to organizational knowledge management and continuous improvement.

Team Responsibilities

• Be on site at least 4 days per month at a designated BCZ hub location or the Aya Exchange Warehouse, as required by the role and team schedule.
• Complete self-reviews, 360 reviews, and team lead reviews as part of the semi-annual performance review process.
• Participate in a minimum of 5 hours of internal or external professional development opportunities each month on the designated professional development day and document the professional development opportunities participated in.
• Complete bi-weekly checks, monthly initiative success reports, folder management, and initiative, project, or operational area documentation each month on designated administrative days.
• Meet with team lead/steward monthly to discuss performance using the C.R.E.A.T.E. values and role description as guides for the discussion.
• Liaise with team members concerning team roles, responsibilities, and areas.
• Assist in the planning and implementation of team projects and initiatives.
• Help to coordinate and manage project and initiative tasks and deliverables.
• Analyze, present, and report on key performance indicators and progress.
• Coordinate routine and non-routine tasks and activities, including scheduling and documenting meetings, account and vendor management, and operations support including administration and finance support.
• Uphold BCZs Mission and Vision and perform other duties required to support team roles and responsibilities.

Organizational Stewardship Expectations

All team members are expected to embody BCZs C.R.E.A.T.E. values - Collaboration, Respect, Execution Speed & Excellence, Accountability, Tenacity, and Equity & Fairness - in every interaction. Team members are stewards of BCZs mission to center Black culture, arts, and economic empowerment in support of the restoration, preservation, and place keeping of East Oaklands current and legacy residents and business owners. Each team member is expected to uphold the BCZ Way, contribute to a collaborative and high-performing team environment, and support the organizations growth and sustainability.

Skills, Knowledge, and Abilities

• Warehouse and Inventory Management: Experience in warehouse management, inventory organization, and fulfillment logistics.
• Attention to Detail: Strong attention to detail and ability to track complex inventory - including physical counts versus digital systems.
• Technology Proficiency: Proficiency in operations software and basic IT/tech troubleshooting for hardware and software installation related to logistics.
• Organization and Time Management: Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Physical Capability: Ability to lift and carry assets up to 20 pounds and perform physical warehouse tasks as required by the role.

Qualifications

Required

• Minimum 2 years of experience in logistics, warehouse operations, or supply chain management.
• Must be available to work some evenings and weekends as required for events and logistics coordination.
• Must be able to pass a background check and/or Live Scan.
• Must possess a valid California drivers license and current auto insurance.

Preferred

• Associates degree or related technical certification in logistics, supply chain, or a related field.
• Experience supporting retail operations or event logistics in a non-profit or community-based organization.
• Familiarity with East Oakland and the Bay Area region.

Certifications

Required

• BCZ University Internal Certification related to Operations & Logistics, or equivalent Supply Chain/Logistics Certification, or ability to acquire within 1 year of hire. (See Requirements & Compliance)

Preferred

• Supply Chain Management Certification (APICS CSCP, CPIM, or equivalent).
• Forklift or warehouse safety certification.

Requirements and Compliance

• Must be able to pass a background check and/or Live Scan.
• Must possess a valid California drivers license and current auto insurance.
• Must be available to work evenings and weekends as needed for events and logistics coordination.
• Must uphold BCZs confidentiality and data privacy standards at all times.

Physical Demands

Essential functions of this role require the team member to use a telephone, work at a standard computer terminal, and follow reasonable ergonomic recommendations. The role requires sitting for long periods of time, performing repetitive motions, standing, reaching, lifting and carrying up to 20 pounds, and bending.

NOTE: The statements herein are intended to describe the general nature and level of contribution being performed by team members assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Leads certify that this Role Description is an accurate description of the responsibilities assigned to the position.