Coordinator Parts

Additional Locations:

Requisition ID: 27393

Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a commitment to quality and innovation, Spartan and its portfolio of brands Spartan Fire Apparatus and Chassis, Smeal Fire Apparatus, and Ladder Tower (LT) offer a broad range of apparatus to meet specific requirements and demands of the fire service industry. Spartan has a rich history in fire apparatus manufacturing with over 250 years of combined experience.

Spartan Emergency Response is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RVs, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Job Summary:

The Parts Coordinator is responsible for ensuring inbound and outbound shipments are accurate according to customer, carrier, and internal stakeholder requirements as well as monitoring and maintaining the warehouse hold areas, requesting RMAs for the warehouse, and establishing and maintaining professional relationships with suppliers to eliminate non-conforming material.

Responsibilities:

• Communicate with customers, vendors, and internal stakeholders
• Check-in customer returns and determine appropriate routing/disposition
• Issue credit memos to customers, as necessary
• Review customer purchase orders and Spartan's sales orders, as necessary, to ensure packaging and shipping requirements are followed
• Maintain knowledge of carrier requirements; calculate shipment costs for inbound and outbound shipments; provide shipping cost estimates upon request
• Prepare required export documentation including, but not limited to, Commercial Invoices, Certificate of Origin (NAFTA), and Power of Attorney.
• Fully and accurately complete bill of lading documents for common carrier shipments including parcel carriers and less-than-truckload (LTL) carriers
• Appropriately identify, package, label, and declare inbound and outbound shipments which are regulated as hazardous material according to the 49CFR and IATA/ICAO
• Issue customer order invoices and process customer payments using customer provided credit cards, as necessary.
• Initiate stock transfers to maintain record accuracy
• Follow customer specified requirements to ensure order compliance
• Obtain and maintain a valid fork truck/stand up license - including completion of daily maintenance log and proper maintenance of equipment
• Request supplier RMAs (Returned Material Authorization) for identified quality issues related to warehouse parts, including vendor recovery cases
• Follow up and monitor suppliers in a consistent and organized manner to ensure the management of received defective parts and charge backs
• Lead supplier charge back activities including labor and auxiliary expenses
• Monitor the return material cage and manage the resolution and charge back system
• Provide feedback to various departments to improve recovery rates and turnaround time, and seek to identify opportunities for improvement
• Generate required reports showing warranty trends, recovery performance, and other data, as requested
• Other tasks as assigned

Qualifications:

• 2+ years experience in warehousing, order fulfillment, inventory control, shipment processing

• Excellent attendance

• Positive attitude

• Strong and consistent attention to detail

• Self-motivated with the ability to stay on task

• Team oriented

• Intermediate computer skills are required; Proficient in Microsoft Office Suite, including Outlook

• Commitment to excellence and high standards

• Sound judgment with the ability to make timely decisions

• Working knowledge of AS/400, and Bar Code scanner systems for inventory control applications, as well as inquiry features in PDM Viewer and DocViewer, are required

• Proficient in multiple shipment manifest software (Varsity, UPS World Ship, FedEx Ship Manager, England Logistics TMS, Endicia Dazzle)

• Ability to categorize goods using Harmonize Tariff Schedule (HTS)

• Willing to improve self / area / company (including pursuing additional training, if needed)

• Able to:

• Lift 50 pounds waist high

• Learn, understand, and apply new technologies

• Work overtime on short notice

• Embrace change

• Strong:

• Communication skills, verbal and written

• Interpersonal skills

• Organizational, problem-solving, and analytical skills

• Proven ability to handle multiple projects and meet deadlines

• General technical knowledge of Spartan's products preferred

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veterans status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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