Coordinator Person-Centered Services

• Provide case coordination services to the participants in OBI programing by ensuring meaningful programing and the highest quality of care and support through the person-centered planning (PCP) process. 
• Work collaboratively with Coordinators of Community Services (CCSs) to facilitate timely Person-Centered Planning (PCP) meetings. 
• Work with each participant and their team to discuss and establish person-centered goals to be included in the Service Implementation Plan (SIP).  
• Maintain close communication with OBI direct support professionals to assist with program planning and monitor the implementation and progress toward PCP goals. 
• Develop and submit all required documentation to request and secure appropriate DDA funding for each individual participant. 
• Monitor participant documentation within OBI’s online database platform for accuracy, quality, and to remain up-to-date on each participant’s progress. 
• Involve OBI’s Workforce Development team whenever a participant is interested in employment. 
• Involve OBI’s Manager, Personal Supports whenever a participant is interested in Personal Supports services from OBI. 
• Complete the attendance process as determined by OBI to ensure accurate billing and service delivery.    
• Review and approve required documentation on time, including but not limited to OBI’s online database platform service logs.
• Review PCP’s on LTSS for accuracy and provide feedback to CCS and/or Sr. Manager of Person-Centered Services regarding any necessary changes that need to be made before services can be accepted.
• Assure Behavior Plan compliance by working with the Behavior Specialist and Sr. Manager of Quality Assurance. 
• Assure nursing and medication administration compliance by working with the Sr. Manager of Nursing and Quality Care and the Sr. Manager of Quality Assurance. 
• When requesting/advocating for individual services, provide DDA and/or the CCS with relevant and substantial back-up documentation and data to justify the request.
• Train DSPs on required individual specific training and maintain required documentation that the training occurred.   
  • Example:  Specialized protocols for feeding or toileting, documented in the PCP. 
• Maintain accurate and complete records for each participant in accordance with DDA regulation, OBI policies, and HIPAA.     
• Follow all DDA and OBI regulations when investigating, monitoring, and reporting incidents. 
• Assist to assure quality services and agency regulatory compliance. 
• Provide back-up transportation as needed for participants. 
• Provide Direct Care as needed for participants.
• Communicate with families/caregivers, and CCSs on a regular basis, being sure to communicate any changes or important information with the entire team. 
• Attend regular departmental meetings. 
• Intervene in crisis situations to assist participants in resolving time-sensitive issues; as well as ensuring the appropriate services are received. 
• Establish relationships with other appropriate community nonprofits and service providers, to collaborate and share resources. 
• Maintain up-to-date knowledge of DDA funding, service definition and regulations.      
• Maintain compliance with all OBI, DDA, OHCQ, and DORS policies and regulations at all times. 
• Maintain the participant files on the server.
• Submit all OBI forms to the CCS as part of the PCP in accordance with DDA policies and regulations. 
• Provide assistance with virtual support as needed.  Including but not limited to the AM and PM Zooms. 

• Attend external meetings, conferences and trainings as requested by supervisor. 
• Additional responsibilities as assigned by supervisor(s).
• Daily adherence to OBI’s core values: 
  • Communication & Collaboration 
  • Integrity 
  • Creativity 
  • Diversity & Inclusion 
  • Compassion & Respect 

• Minimum of 1 year of successful experience working with individuals who have disabilities, providing case coordination/case management, or serving in a quality assurance or compliance capacity. 
• High school diploma or equivalent required; Bachelor’s degree in a related field preferred. 
• Excellent written and oral communication skills.
• Highly organized and demonstrated ability to work well independently and as part of a team 
• Experience in using a client management system; I Care Manager preferred.
• Experience in LTSS and a knowledge of the DDA service definitions preferred. 
• Valid Driver’s license (no more than 3 points) and 3+ years driving experience.   
• Ability to perform and meet job and physical requirements.   
• Proficient in Microsoft Office and a broad understanding of (or ability to learn about) technology that supports community development and person-centeredness and/or virtual service delivery, including apps such as Zoom and Google Voice. 

• Lifting/transferring approximately 50 to 100 pounds (usually with assistance).
• Pushing/pulling (i.e. wheelchair) 100 pounds.

• Frequent standing; walking; sitting; squatting; bending; reaching; fine motor skills.

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