Coordinator, Retirement Services

Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Private Client Services, Capital Markets, and Clearing & Execution divisions. Headquartered in Los Angeles, California, with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth.

Our Operations team is seeking to hire a Retirement Services Coordinator.  This position will provide front-line and operational process support to Financial Advisors, Employers, and IRA/QRP owners.  This is an in-person role that requires reporting to our Pasadena Headquarters daily for training, then hybrid 3 days a week thereafter.

• Deliver exceptional customer service by responding promptly and professionally to inquiries while consistently exceeding client expectations
• Serve as a technical and operational resource for branch offices, offering guidance on retirement account policies, procedures, and transactions
• Research and resolve client and Financial Advisor inquiries related to retirement products, services, and account activity
• Receive, review, and process IRA and Qualified Retirement Plan (QRP) contributions, distributions, rollovers, transfers, and related requests
• Process specialized retirement transactions, including excess contribution removals, Roth conversions, recharacterizations, and other retirement account maintenance activities
• Review daily retirement transaction reports to ensure accurate processing, proper IRS coding, and compliance with applicable regulations and internal policies
• Collaborate with Financial Advisors to establish and maintain SEP IRA and SIMPLE IRA plans for clients
• Assist with regulatory, operational, and compliance-related projects as needed
• Perform other duties and work on special projects as required

• Bachelor’s degree from an accredited university preferred
• Minimum of 2 years retirement services industry experience preferred
• Working knowledge of Traditional, Roth, SEP and SIMPLE IRAs and QRP plans and the willingness to learn IRS rules and regulations regarding these retirement products
• Knowledge of IR/QRP transaction codes as they relate to IRS tax forms, and knowledge of Microsoft Word, Excel, BETA, Phase3, Broker Insight is a plus
• Strong verbal, written and interpersonal communication skills
• Strong analytical, problem-solving, and critical-thinking skills
• Highly organized, solution-oriented and able to multi-task and manage multiple projects and competing priorities without sacrificing accuracy or efficiency
• Works independently while effectively taking direction on more complex assignments
• Demonstrates respect for others through active participation in organizational and departmental initiatives
• Exhibits a strong attention to detail and commitment to accuracy