Coordinator - Student Retention

Coordinator - Student Retention

Salary

$47,001.00 - $55,296.00 Annually

Location

Main Campus - Orem

Job Type

FT Exempt Salaried Staff

Job Number

FY2606164

Division

VP Student Affairs

Department

Student Success Center

Opening Date

07/10/2026

Closing Date

7/19/2026 11:59 PM Mountain

Required Documents Needed to Apply

Resume

Cover Letter

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Help first-year students stay on track by ensuring they receive the right support at the right time. As the Student Retention Coordinator, youll lead proactive outreach initiatives, monitor student engagement, and work closely with Student Success Specialists to identify students who may benefit from additional support before challenges become barriers to success.

This role is ideal for someone who enjoys coordinating projects, building effective processes, and collaborating with others to improve student outcomes. Youll help oversee first-year outreach campaigns, analyze engagement trends, and work alongside a dedicated team to ensure students receive timely, personalized support throughout their first year at UVU.

If youre passionate about student success, enjoy solving problems, and want to make a measurable impact on student retention through strategic outreach and collaboration, wed love to have you join our team.

Summary of Responsibilities

• Leads enrolled first-year student outreach and retention efforts through proactive communication and support initiatives. Collaborates with Student Success Specialists to ensure timely, personalized outreach and effective follow-up with students, promoting engagement and academic persistence.
• Coordinates retention-focused communication campaigns, tracks student engagement and outcomes, analyzes outreach data, and prepares reports to identify trends and opportunities for improvement. Maintains outreach records and supports the continuous improvement of student success initiatives.
• Assists in collaboration with First-Year Experience, academic departments, faculty, and campus partners to improve student success outcomes. Identifies opportunities for shared initiatives, provides consultation on student outreach efforts, and supports campus-wide retention strategies.
• Plans and implements workshops, events, and engagement opportunities that promote student success and connection to university resources. Supports operations, scheduling, promotion, and assessment of Student Success Open Lab services and programs.
• Assists with training, project management, process improvement, committee participation, and other duties as assigned in support of Student Success Center goals.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelors degree and one year of experience related to the Summary of Duties; OR any combination of education and/or experience related to the Summary of Duties totaling five years.

Preferred Qualifications:

• Knowledge of Banner student data management and best practices preferred.
• Four to five years of relevant experience.
• Spanish and multi-lingual proficiency allows us to better serve our students.

Knowledge / Skills / Abilities

Knowledge

• Knowledgeable and familiar with customer relationship management.

• Knowledgeable and familiar with student development theory and practices.

• Knowledge of relationships between manual and automated processes.

• Knowledge of confidentiality requirements regarding FERPA regulations.

• Knowledge of Banner student data management and best practices preferred.

• Knowledge of UVU processes, resources, and values.

Skills

• Strong interpersonal and communication skills.

• Confidence and skill in leading and managing employees.

• Skills in interpersonal problem-solving and decision-making.

• Skills in organizing and maintaining records.

• Skills in program maintenance, measurement, and organization.

• Skills in database management.

• Skills in using computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.).

Abilities

• Ability to perform a variety of complicated tasks and meet project deadlines.

• Ability to learn new systems and become an expert while making recommendations to enhance efficiency.

• Ability to follow directions and work with little to no supervision.

• Ability to effectively communicate, orally and in writing, with a variety of individuals and groups.

• Ability to work effectively with a wide range of constituencies in a broad community.

• Ability and commitment to provide excellent customer service and a willingness to be a team player.

• Ability to instruct, motivate, and advocate for others.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

Do you have experience conducting proactive outreach to students, clients, or customers to promote engagement, retention, or successful outcomes?

• Yes
• No

02

Have you used data, reports, or tracking systems to monitor engagement, analyze trends, and support program improvements?

• Yes
• No

03

Do you have experience collaborating with multiple stakeholders (e.g., faculty, departments, community partners, or cross-functional teams) to achieve shared goals?

• Yes
• No

04

Do you have experience managing multiple projects, maintaining detailed records, and balancing competing priorities in a fast-paced environment?

• Yes
• No

05

Have you planned, coordinated, or supported workshops, events, training sessions, or engagement programs?

• Yes
• No

06

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

07

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu