Coordinator, Student Services (English)

Student Services

• Coordinate priority registration with guidance from Program Directors (PDs) and advisors, including temporary seat restrictions and course adjustments; update schedule and manage seat reservations and temporary restrictions for majors/minors and graduate students.
• Working with Associate Head (AH), manage course enrollment each term, including setting and adjusting seat caps, monitoring enrollment in courses (including independent studies, internships, and practica).
• Coordinate semester course scheduling for the English undergraduate and graduate courses, working with AH and PDs to fulfill faculty and instructor workloads and teaching assignments.
• Submit and track course modifications, program additions, and general catalog changes via the UAccess Course Form system.
• Coordinate defense scheduling, dissertation committee appointments, and provide graduation clearance.
• Working with PDs and students, administer milestones and coordinate milestones (e.g. comprehensive exams, qualifying portfolios, end-of-degree projects and defenses). Coordinate scheduling, advisor and committee appointments, and graduation clearance.

Student Support

• Be present and available to provide direct, in-person student support throughout the academic cycle, including during peak-volume and high-demand periods. Serves as the point of contact for English and writing program students, academic advisors, and program leadership, providing comprehensive support by responding to inquiries regarding registration, enrollment, and undergraduate and graduate program requirements, resolving or triaging concerns as appropriate, and redirecting complex issues to relevant leadership or campus partners to ensure timely and accurate resolution.
• Working with department leadership, PDs, and faculty, maintain, and distribute graduate and undergraduate program communications, including compiling and publishing course descriptions, preparing course and event announcement materials (flyers, handouts, brochures), and coordinating website, posting, and listserv communications to ensure accurate, timely information for students, advisors, and campus partners.
• Working with PDs, advise students on plans of study, petitions, and funding opportunities throughout the student lifecycle.

Recruitment, Outreach, and Admissions

• Working with department leadership, PDs, and faculty, support and coordinate the planning of recruitment and engagement events for prospective and current undergraduate and graduate students and guest speakers, including planning and executing campus visits, orientations, information sessions, dissertation defenses, and program-specific academic programming (SCCP); coordinate logistics, materials, and schedules, collaborating with faculty and program leadership to engage prospective students and support recruitment goals.
• Working with PDs and faculty, manage extra-curricular outreach programs and workshops (e.g. the Young Arizona Writers Workshop (YAWW)), including planning program logistics, assisting with application and registration processes, coordinating schedules, classroom space, and materials and serving as a point of contact to ensure a smooth and engaging program experience.

Awards and Financial Support

• Working with PDs, faculty, and Dean''s Office, coordinate the administration of undergraduate and graduate scholarships, awards, and honors programs by setting up and maintaining scholarship opportunities in Scholarship Universe, preparing and updating application materials, compiling detailed files and documentation to support selection committees, facilitating review and selection processes, processing scholarship award decisions, preparing and distributing student award notifications, coordinating donor communications, and entering and maintaining new scholarship opportunities as they become available.
• Working with PDs, and faculty coordinate student funding and financial support processes, including Graduate Assistant (GA) appointments (contracts, offers, and compliance), fellowship nominations, GTS allocations, honoraria, and reimbursements.
• Support Writing Programs and English department financial operations and budgeting as needed, including PCard management, account reconciliation, and monitoring budges for programs, events, and initiatives.

Data Analysis, Reporting and tracking

• Maintain graduate and undergraduate student files, tracks degree progress, and monitors financial accounts for over awards or disbursement issues.
• Working with PDs and faculty, manage department activity in the Taskstream program assessment system.
• Generate complex reports on enrollment patterns, student credit hours (SCH), and course demand to provide leadership with actionable insights.

Knowledge, Skills, and Abilities

• Knowledge of academic policies and procedures related to enrollment and registration.
• Knowledge of FERPA and student privacy regulations.
• Knowledge of enrollment metrics and reporting tools.
• Knowledge of student information systems.
• Knowledge of effective recruitment strategies.
• Excellent written and verbal communication skills.
• Significant attention to detail.
• Familiarity with degree requirements and curriculum requirements.
• Familiarity with financial administration principles.
• Ability to analyze data and present information in a clear format.
• Ability to identify trends and opportunities.
• Ability to work independently and collaboratively.
• Ability to adapt to changing priorities and institutional needs.
• Ability to collaborate effectively with internal and external stakeholders