Coordinator, Ticket Sales and Service

MARQUETTE UNIVERSITY

MILWAUKEE, WI

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JOB DETAILS

SKILLS

Administrative Skills, Athletics, Basketball, Cross-Functional, Customer Escalations, Customer Support/Service, Email Technology, Establish Priorities, Lead Generation, Leadership, Marketing, Marketing Strategy, Marketing/Sales Collateral, Office Management, Operations Processes, Order Processing, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Sales, Sales Operations, Sales Strategy, Salesforce.com, Short Messaging Service (SMS), Time Management, Track Customer Issues, Training/Teaching

LOCATION

MILWAUKEE, WI

POSTED

1 day ago

JOB REQUIREMENTS: Coordinator, Ticket Sales and Service Posting Number:
NA01573 Employment Status: Full Time Job Family: Auxiliary Services
Position Overview Be The Difference Begins with Great People. Are you
looking for a new opportunity where you can make the difference in the
lives of students and faculty? We're always looking for highly talented
individuals to join our team people who think big, care deeply, and
believe in being the difference in their work and community. We
prioritize student success, access to education, and service in our work
to educate well-rounded servant leaders who transform their fields, our
society and the world. Our Catholic, Jesuit approach emphasizes student
engagement with the world around them and formation of the heart and
mind. We believe in our mission: The search for truth, the discovery and
sharing of knowledge, the fostering of personal and professional
excellence, the promotion of a life of faith, and the development of
leadership expressed in service to others. These core values guide our
relationships with our students, each other, and our community.
Marquette University offers a rich and competitive Total Rewards package
including medical, dental, vision, 403(b) with up to 8% university
match, generous time off package, and tuition benefits for employees,
spouses, and dependents with no payback requirement! For more
information, please view our
https://www.marquette.edu/human-resources/total-rewards.php. This is
your next opportunity to join an organization that invests in their
employees' career journey by diversifying their skills, deepening their
expert knowledge, encouraging a healthy work-life balance, focusing on
personal wellbeing, providing leadership training, and sustaining a
culture of respect and inclusion. The Coordinator, Ticket Sales and
Service works in the ticket office of the Al McGuire Center and is
responsible for all facets of ticket sales to Marquette University
athletic events, including executing a plan to meet or exceed annual
sales goals. This position will focus on increasing season tickets,
partial plans, group tickets and individual game tickets. The
coordinator is also responsible for assisting with the ticket operations
efforts of the athletics department, and must exhibit excellent customer
service skills, as the preferred candidate will be the primary contact
for the public at the Marquette Ticket Office Duties and
Responsibilities 1. Sell ticket packages and grow new customer bases
through season tickets, mini-plans, and group sales, with an emphasis on
men's basketball. Conduct daily outbound sales calls and consistently
generate new business leads to drive weekly revenue growth. Assist in
developing and executing departmental sales and marketing strategies.
Maintain accurate customer account records, process orders using
Archtics/Ticketmaster systems, and leverage platforms such as
Archtics/Ticketmaster, Conquer, and Salesforce to enhance ticket
operations processes. 2. Serve as ticket office manager on duty for all
ticketed events (excluding men's basketball) and assist with
operational needs. Handle escalated customer challenges and ensure
resolution aligns with organizational standards and leadership
expectations. Direct oversight of the main athletics email account and
texting system viewing all emails/texts and responding in a timely
manner. 3. Collaborate cross-functionally with marketing, partnerships,
and operations to develop compelling sales materials and initiatives. 4.
Support supervision and development of student sales associates and
ticket office staff. 5. Produce daily financial and sales reports for
the Athletics Business Office, including deposits and payment summaries.
Required Knowledge, Skills and Abilities High school diploma At least
one year of relevant working experience. Strong customer service skills
with the ability to problem solve. Work efficiently in a t am-oriented
setting and complete tasks with minimal supervision. Ability to work
under deadlines and prioritize their workload. Preferred Knowledge,
Skills and Abilities Bachelor's Degree Knowledge Ticketmaster
(Archtics) Department: Intercollegiate Athletics Posting Date:
06/16/2026 Closing Date: To apply, visit https://apptrkr.com/7241393 It
is the policy of Marquette University to provide equal employment
opportunities (EEO ) to all employees and applicants without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, protected veteran status or any other
applicable federal or state-protected classification. Copyright 2025
Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/
* APPLICATION INSTRUCTIONS: Apply Online:
https://apptrkr.com/7241393 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.

About the Company

MARQUETTE UNIVERSITY

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