Communication Skills, Community and Social Services, Instructional Design, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Operations Processes, Organizational Skills, People Management, Performance Analysis, Policy Analysis, Presentation/Verbal Skills, Project/Program Management, Quality Assurance, Quality Monitoring, Research Skills, Schedule Development, Social Work, Staff Training, Training/Teaching, User Documentation, Writing Skills
We are looking for a Coordinator / Trainer in New York. It will pay between $36,000 and $45,000 / year, depending on experience.
Job Responsibilities:
- Designs, develops and implements training materials.
- Develops training schedules based on the evaluation of the need for new staff and subcontractor personnel.
- Establishes and communicates the training methodologies for staff.
- Provides training to both Central Office and Regional Staff on an initial and ongoing basis.
- Ensures that Enrollment Counselors are provided with updated knowledge of the program, community resources, and options for clients.
- Communicates operating policies and procedures for both Central and Field Office operations in compliance with contractual agreement.
- Develops training manuals through input and communication with the State and City agencies operating the Program.
- Recommends changes to policies and procedures in compliance with contract.
- Arranges (in coordination with other managers) staff training on a regular and ongoing basis regarding telephone protocols and Central Office project information obtained through quality assurance monitoring.
- Provides analysis of proposed policies to project management, as needed.
- Provides the Project Manager with updates on all issues regarding quality, training, and policy and procedures.
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
- Performs other duties as required by the management.
- College degree (advanced degree preferred), preferably in a health or social services field;
- 1-3 years supervisory experience in a health or social services field;
- Knowledge of quality assurance, performance monitoring, and basic research skills;
- 2-4 years of training experience in a human services environment and/or instructional design and developing;
- 1-2 Years of experience in Public Speaking;
- Must be proficient in MS Office programs (i.e. Word, PowerPoint and Excel);
- Excellent written and verbal communication skills;
- Ability to interact courteously and effectively with a variety of people;