Job Summary
Copier Help Desk Specialist
Morris Business Solutions
Full-time
In-Office | Duncan, SC, United States
The Opportunity
We’re looking for a reliable and technically inclined Copier Help Desk Specialist to support our customers and internal teams with copier, printer, and multifunction device issues. This role is ideal for someone who enjoys troubleshooting, solving problems quickly, and delivering strong customer service in a fast-paced environment.
KeyResponsibilities
Provide first-level technical support for copiers, printers, and multifunction devices via phone, email, or ticketing system
Diagnose and resolve common hardware, software, and connectivity issues
Guide users through step-by-step troubleshooting and basic maintenance
Escalate complex issues to field technicians or senior support staff when necessary
Track, document, and update support tickets accurately
Assist with device setup, driver installation, and network configuration
Maintain knowledge of supported copier models, firmware updates, and best practices
Deliver clear, professional communication to both technical and non-technical users
Consistent reporting to leadership
Experience/Qualifications
High school diploma or equivalent (Associate’s or technical certification preferred)
2+ year of help desk, IT support, or copier/printer support experience (preferred)
Basic understanding of networking concepts (IP addresses, drivers, print queues)
Experience with eAutomate and FMAudit
Experience with Xerox and Kyocera (preferred)
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Strong team communication competencies
Ability to manage multiple tasks and prioritize effectively
Customer-focused mindset with a professional demeanor
Preferred Skills:
Experience with multifunction printers/copiers (e.g., setup, maintenance, troubleshooting)
Familiarity with ticketing systems and remote support tools (eAutomate, FMAudit, XPPS)
Basic knowledge of Windows and/or macOS environments
Experience in managed print services (MPS) environments
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
Life Insurance
Paid Time Off
Holiday Pay
Annual Review / Raises
Company vehicle provided
Opportunity to earn a spot on our annual Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Scotland, Canary Island, Key West and Italy.
How to Apply:
Submit your resume and a brief cover letter outlining your experience and interest in the role to (various job board specifics here).