Copilot Platform Administration
- Administer and support Microsoft 365 Copilot and related AI services
- Manage licensing, configuration, feature enablement, and service health
- Evaluate and help implement new Copilot capabilities and releases
- Maintain operational documentation, standards, and procedures
- Manage credit allocations, controls, and monitoring
Level 3 Support / Troubleshooting
- Act as the escalation point for complex Copilot incidents and problems
- Troubleshoot issues involving:
- Microsoft Graph grounding
- SharePoint and Teams integrations
- Permissions and data access
- Agent functionality
- Connectors and integration failures
- Credit controls and monitoring
- Coordinate Microsoft support escalations and lead root-cause analysis
- Provide advanced solutioning to enable Copilot agent use cases
AI Governance & Service Management
- Participate in AI governance activities, capability reviews, and release readiness
- Support pilots, production releases, and lifecycle management
- Identify operational risks, dependencies, and support requirements
Identity & Integration Support
- Partner with IAM/Security/Architecture on access controls and integrations
- Support connectivity across Microsoft Graph, SharePoint, Power BI, Power Platform, and Copilot Studio
- Validate connector configurations and enterprise integrations
Analytics & Adoption
- Monitor performance, adoption, and utilization metrics
- Support executive reporting and AI value realization initiatives
- Build/maintain dashboards and service health reporting
Required Qualifications
- 5+ years supporting Microsoft 365 in a large enterprise environment (advanced administration, engineering, and/or Level 3 support)
- 2+ years hands-on with one or more of: cloud automation, Copilot/AI services, Power Platform, or enterprise integrations
- Strong working knowledge of:
- Microsoft 365 Copilot
- SharePoint Online
- Microsoft Teams
- Microsoft Graph
- Microsoft Entra ID
- Power Platform
- Copilot Studio / Copilot Chat
- Experience with ITIL-based service management practices
- Strong troubleshooting skills across identity, permissions, and cloud service integrations
Preferred Qualifications
- Microsoft 365 Enterprise Administration experience
- Copilot Studio and/or AI agent implementation experience
- Microsoft Graph integration experience
- Power Platform administration experience
- ITIL certification
- Microsoft Copilot / AI-related certifications
- Experience with Azure Foundry
Equal Opportunity
We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.