About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking a Copilot Administrator for our client in 6230 E Stassney Ln, Austin, TX 78744. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Job Diva ID: 26-05275 Position Title: Copilot Administrator Location: 6230 E Stassney Ln, Austin, TX 78744 Duration: 12-month Work Schedule: 8:00 AM–5:00 PM
Responsibilities for this position include, but are not limited to:
Responsibilities: Copilot Platform Administration
Administer and support Microsoft 365 Copilot and related AI services.
Manage licensing, configuration, service health, and feature enablement.
Evaluate and implement new Copilot capabilities and releases.
Maintain service documentation, standards, and operational procedures.
Credit allocations and monitoring
Level 3 Technical Support
Serve as the senior escalation point for complex Copilot incidents.
Troubleshoot:
Microsoft Graph grounding
SharePoint and Teams integrations
Permissions and data access issues
Agent functionality
Connector and integration failures
Credit controls and monitoring
Manage Microsoft support escalations and root cause analysis.
Advanced solutioning for Copilot agent use case enablement
AI Governance & Service Management
Participate in AI governance, capability reviews, and release readiness assessments.
Support capability intake, pilot programs, production releases, and lifecycle management.
Identify operational risks, dependencies, and support requirements.
Identity & Integration Support
Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
Validate connector configurations and enterprise integrations.
Service Analytics & Adoption
Monitor service performance, adoption, and utilization metrics.
Support executive reporting and AI value realization efforts.
Develop and maintain operational dashboards and service health reporting
Minimum (Required):
Years
Skills/Experience
5
Progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.
2
Hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
Strong knowledge of:
Microsoft 365 Copilot
SharePoint Online
Microsoft Teams
Microsoft Graph
Microsoft Entra ID
Power Platform
Copilot Studio
Copilot Chat
Copilot Cowork
Experience with ITIL-based service management practices.
Experience troubleshooting identity, permissions, and cloud service integrations.
Preferred (Optional):
Years
Skills/Experience
Microsoft 365 Enterprise Administration experience
Copilot Studio or AI Agent experience
Microsoft Graph integration experience
Power Platform administration experience
ITIL certification
Microsoft Copilot or AI-related certifications
Experience with Azure Foundry
Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Numbers & Facts
Location
Austin, TX
Salary
$40 Per Hour
Skills
Access Controlunmatched
Administrative Skillsunmatched
Adoptionunmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Business Supportunmatched
Cloud Computingunmatched
Configuration Managementunmatched
Continuous Improvementunmatched
Credit Controlunmatched
Documentation Standardsunmatched
Ecosystemsunmatched
Governmentunmatched
Health Information Technologyunmatched
Healthcareunmatched
ISO (International Organization for Standardization)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
License Managementunmatched
Metricsunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Operations Planningunmatched
Operations Processesunmatched
Performance Analysisunmatched
Power BIunmatched
Release Management/Engineeringunmatched
Reporting Dashboardsunmatched
Risk Analysisunmatched
Root Cause Analysisunmatched
Security Architectureunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
The Joint Commission (TJC)unmatched
Use Casesunmatched
Workforce Managementunmatched
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