Copy Center Specialist

SUMMARY

In support of the university's mission and objectives, the Copy Center Specialist supports the university's printing, copying, and mail service functions. This role ensures the timely and accurate production of print and copy requests through effective job coordination, communication, quality assurance, and inventory management. This position supports mailroom operations and contributes to efficient, high-quality service delivery to the university community.

Copy Center Operations

• Receives, and processes print and copy requests in a timely manner.
• Operates and maintains copiers, printers, finishing equipment, and related systems.
• Ensures print jobs meet quality control standards, such as color accuracy, alignment, and finishing.
• Monitors production schedules and prioritizes work to meet deadlines.
• Audits and verifies printing charges for accuracy and maintains job records.
• Coordinates equipment servicing requests with external vendors as needed.
• Ensures proper use and care of all Copy Center equipment.
• Serves as a primary liaison between the Copy Center and campus departments.
• Addresses and resolves concerns in a professional and timely manner.
• Monitors and maintains an appropriate inventory of paper, toner, and related printing supplies.
• Processes, tracks, and manages departmental orders of paper and stationery.
• Organizes and stores printing materials and supplies.
• Drives a university vehicle to deliver print jobs and paper supplies across campus and to pick up supplies as needed.
• Prepares and provides monthly departmental supply charge reports.
• Assists in tracking university-wide office count information and makes adjustments when employees are onboarded and offboarded.
• Processes and installs employee nameplates as requested.
• Attends appropriate training and professional development activities, as required.

Mail Services Support

• Communicates with carrier representatives regarding mail and shipping inquiries.
• Collects, sorts, delivers, and distributes campus (interoffice) mail and U.S. mail.
• Operates postage meter equipment and utilizes package-receiving software accurately and efficiently.
• Processes incoming and outgoing mail and packages in accordance with established procedures.
• Drives a university vehicle to deliver mail and packages across campus.
• Performs other duties as assigned.

EDUCATION

Post high school training required; Bachelor's degree preferred, or equivalent experience.

Coursework or training in printing and graphic communications, operations support, logistics, or a related field preferred. Xerox Production Print Certification (or equivalent), Certified Administrative Professional (CAP), and/or Microsoft Office Specialist (MOS) certification, strongly preferred.

EXPERIENCE

1+ years of experience working in a fast-paced, deadline-driven service environment, required. Experience in customer service, print production, inventory and supply management, administrative support, vendor coordination, and records management, strongly preferred.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation - Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism - Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith - Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility - Ability to change or adjust to change.
• Analytical Thinking & Decision Making - Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail - Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Business & Financial/Budget Acumen - Demonstrates knowledge and understanding of financial concepts, accounting, marketing and organizational functions.
• Conflict Management - Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement - Implement or brainstorm ways to optimize a process.
• Creativity - Ability to think creatively and design creative solutions to problems.
• Effective Communication - Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust - Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving - Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management - Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability - Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development - Grow one's self-awareness, abilities, skills, and/or talent.
• Teamwork & Collaboration - Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology - Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS

• Must possess a valid U.S. driver's license.
• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 50 pounds.
• Ability to frequently bend, stoop, crouch, reach, and move print materials, mail, and supplies.
• Ability to work outdoors in various weather conditions, including heat, cold, rain, or wind.