Copy of 211 Toledo - Community Resource Advisor (Part-Time, 20 Hours/Week)

STATEMENT OF THE JOB We are seeking three Community Resource Advisors to support our 211 Toledo team. In this role, you will provide information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. ESSENTIAL DUTIES AND RESPONSIBILITIES • Interviews clients and conducts a thorough assessment of their needs • Identifies appropriate resources • Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client • Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources. • Conducts follow-up to ensure that the inquirer’s needs have been met • Uses crisis management techniques in accordance with agency procedures • Maintains complete and accurate documentation • Responsible for staying current with all ongoing training requirements for both services • Assists with community outreach activities as assigned by the management team • Actively involved with agency programs and events • Supports operations during times of disaster as defined by agency policy • Maintains up-to-date knowledge of agency processes and policies & procedures • Performs all other duties as assigned PI33305abd9397-25448-410506335c143e31-5e48-4549-b638-05792d185386