Copy of Inside Sales Representative

Test Equipment Distributors LLC

Troy, MI

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JOB DETAILS

SKILLS

Accounting, Communication Skills, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Documentation, Film, Inside Sales, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, Nondestructive Testing (NDT), Operations Processes, Order Processing, Presentation/Verbal Skills, Pricing, Purchase Orders, Reporting Skills, Sage CRM, Team Player, Telephone Skills, Warehousing, Writing Skills

LOCATION

Troy, MI

POSTED

2 days ago

Inside Sales Representative Job Details Hours: Full-time, Monday to Friday, NO holidays, NO weekends, OT is rarely available Location: Troy, MI - Inside Sales Department Benefits: Medical, Dental, Vision, 401k, 401k Match, Long/Short-Term Disability, Voluntary/Life Insurance, and More! Description POSITION SUMMARY: Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories. ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS: * Respond to incoming calls, emails, and fax requests from customers. * Provide quotes to customers upon request. * Request current/updated vendor pricing and update in SAGE100 accordingly. * Enter sales orders into SAGE100 database. * Maintain consistent and accurate order entry. * Follow up with customers/vendors/TED warehouses on delinquent/backorders accordingly. * Acknowledge customer feedback and engage the proper parties for resolution and documentation/logging when applicable. * Enter new customer information into CRM and SAGE100 databases. * Maintain and update customer information in SAGE100. * Update film pricing for contract customers. * Work with Accounting team to correct customers on credit hold. * Cross train with other team members. * Perform other duties as assigned. Requirements QUALIFICATIONS: Excellent oral/written communication skills. Knowledge of MS Office (Word, Excel). SAGE100 experience. Excellent phone etiquette. Detail-oriented (performs in a manner that will prevent errors and omissions). Ability to read and interpret complex customer purchase orders with minimal supervision. EDUCATION and/or EXPERIENCE: High School Diploma or GED equivalent required. Associate's degree preferred. Minimum of 2 years Customer Service experience. NDT experience preferred. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. PI1b9c0055cbf9-29400-40351910

About the Company

Test Equipment Distributors LLC

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