Copy of Patient Access Representative

Join Our Growing Team!

Valley Day & Night Clinic, with locations in Brownsville, Harlingen, and Mission, Texas, is growing, and we want YOU to be part of our team!

We are currently seeking a skilled and motivated Patient Access Representative to join our dynamic healthcare environment. This role is perfect for someone who thrives in a fast-paced setting, has excellent communication and organizational skills, and is passionate about providing exceptional patient service. As the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient front office experience.

Make a difference in your community while enjoying competitive pay and a supportive team atmosphere. Apply today and become a key part of our mission to deliver outstanding customer service!

Key Responsibilities

• Greeting and assisting patients in person and over the phone in a courteous and professional manner.
• Operate a multi-line telephone system to answer, screen, and forward calls; take messages and schedule referral appointments.
• Check patients in and out, verify insurance and benefit coverage, and collect co-pays or outstanding balances at the time of service.
• Assemble and maintain patient charts, including preparation for new and walk-in patients.
• Run daily patient count reports and provide copies to the Office Manager.
• Assist patients with paperwork and track “walk-outs”. Follow up with patients to reschedule missed appointments.
• Maintain cleanliness and organization of the front desk and reception area.
• Monitor and manage waiting room TV content to ensure it is appropriate for all audiences.
• Ensure patients complete satisfaction surveys and submit them securely.
• Notify medical assistants of patient arrivals and delays to maintain schedule flow.
• Respond to patient inquiries and concerns with empathy and professionalism.
• Assist in emergency situations and provide comfort to patients in distress.
• Maintain office supply inventory and notify supervisor of shortages.
• Balance and reconcile payments collected during shifts.
• Ensure compliance with HIPAA regulations and maintain confidentiality of patient information.
• Use EMR system efficiently for patient records and scheduling.

Qualifications and Skills

• High school diploma or equivalent required.
• Previous experience in a receptionist or front desk role, preferably in a healthcare setting.
• Proficient in English (oral and written communication).
• Strong computer skills and familiarity with electronic medical records.
• Excellent interpersonal and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to stand for extended periods, occasionally lift up to 10 pounds, and perform light physical tasks.
• This position operates in a professional medical office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Benefits

• Health Insurance
• Dental & vision insurance
• Life Insurance
• Paid Time Off
• 401K