Automation, Computer Science, Content Management, Content Management Systems (CMS), Continuous Improvement, Customer Relations, Data Science, Dental Insurance, Develop and Maintain Customers, Ecosystems, Establish Priorities, Fleet Management, Game Design, Games Programming, Internet Application, Laboratory Operations, Leadership, Logistics, Metrics, Performance Metrics, Product Documentation, Product Management, Project Tracking, Reliability Engineering, Systems Scalability, Team Player, Technical/Engineering Design, Telemetry, Training Program, Training/Teaching, User Interface/Experience (UI/UX), Vehicle Fleets, Vision Plan
Your Impact As Senior Product Manager II, VR Device Management
You will define and drive the vision for how agencies deploy, organize, and manage their VR hardware fleets through scalable software systems. Your work will focus on enabling customers to oversee large numbers of VR devices with ease, confidence, and precision, ensuring that training is always ready to happen when it matters most.
You will create the foundation for a modern device management experience that connects Axon's immersive training hardware with intuitive web-based tools. This will include defining the roadmap for how agencies manage devices, content, and settings within the VR Web App, as well as how those tools integrate into Axon's broader ecosystem of products and services. Your leadership will shape how agencies monitor fleet health, configure devices, download new content, and customize their training environments at scale.
In this role, you will work closely with engineering, design, and operations teams to build systems that balance simplicity and power, turning complex operational workflows into clear, actionable experiences. You will define the metrics and standards that measure fleet performance, and you will guide the product toward continuous improvement as adoption grows.
You will collaborate directly with customers and internal stakeholders to uncover the daily challenges of running VR training programs across multiple sites and hundreds of devices. Through this partnership, you will design solutions that reduce administrative burden, improve reliability, and enhance readiness, so agencies can focus more time on training outcomes and less on operational logistics.
Your work will be critical in scaling Axon's VR platform from an individual training experience to a truly enterprise-level ecosystem. By providing the tools that make management effortless, transparent, and reliable, you will help agencies expand access to immersive training and accelerate Axon's mission to protect life through innovation and preparedness.
What You'll Do
- Lead the Fleet Management Tools for Agencies initiative, delivering measurable improvements in how agencies deploy, organize, and manage VR devices at scale.
- Define and launch the Device and Fleet Management UI within the VR Web App, creating a centralized interface to oversee headsets and tablets that scales with agency growth and integrates into Axon's broader ecosystem.
- Develop a customer-facing Content Management System (CMS) that allows agencies to manage which training modules are installed or removed across their fleets, simplifying operations and aligning content with mission goals.
- Design an Agency Device Settings System that preserves preferences across users, devices, and sessions, balancing agency-level policies with user-level flexibility through cascading, real-time settings.
- Establish key metrics and baselines for fleet performance, adoption, and reliability to track progress and guide prioritization.
- Partner with engineering, UX, and data science to turn complex operational needs into simple, intuitive user experiences.
- Collaborate across Axon hardware and software teams to ensure VR device management aligns with the company's identity, deployment, and security frameworks.
- Engage directly with customers and field stakeholders to validate designs, identify emerging pain points, and ensure solutions meet real-world operational needs.
- Support future CMS development by preparing the foundation for third-party content uploads, workflow automation, and integration with additional VR applications.
Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.
Reports to: Sr Director, VR Hardware/Operations/Labs
Direct Reports: None
What You Bring
- Bachelors degree or equivalent in computer science, game design, engineering or related field of study.
- 8+ years of Product Management experience, including platform or enterprise-scale system ownership.
- Strong understanding of device lifecycle management, including provisioning, configuration, updates, and telemetry.
- Ability to translate complex operational workflows into clear and intuitive software experiences.
- Data-driven mindset with skill in setting KPIs, tracking adoption, and making informed prioritization decisions.
- Strong collaboration skills and a record of partnering effectively across engineering, design, and business teams.
- Comfort working in fast-paced environments with a high degree of autonomy and accountability.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.