Copy Writer # 26-17769

Duration: 6+ Months contact possible extension
 
Responsibilities:

• Creates and publishes customer-focused content for digital channels, ensuring content is accurate, follows standards, and is engaging and customer-friendly
• Applies editorial expertise and uses data to continuously improve the customer experience
• Translates content into clear and concise messaging that customers can easily understand
• Writes copy for functional applications, including: Error messages, Terms and conditions, Instructions and Product descriptions
• Maintains the digital lexicon for consistency in voice and standards across all digital channels
• Updates content within the content management system (CMS) using predefined templates
• Uses and maintains advanced technologies for content creation and maintenance
• Optimizes global content development and management processes and tools
• Translates written requirements into visual solutions such as: Wireframes, Site maps, Page flows
• Works daily between IT and business teams in a Digital Customer Experience environment
• Develops and implements content quality metrics
• Establishes and supports processes to keep content up to date
• Participates in an on-call rotation, including weekends and late nights, for publishing alerts related to weather delays, cancellations, and other operational issues

 Experience:

• 3+ years of experience

 
Required Skills & Experience:

• Bachelor's degree in Journalism, Communication, Arts, or English; or equivalent experience/training
• 3 years of experience writing concise, web/mobile-friendly copy for a major brand and high-traffic/transaction website
• 1–3 years of experience with and applying HTML, CSS, and JSON fragments
• 1–3 years using and maintaining advanced technologies for content creation and maintenance
• Experience writing customer-facing content for Generative AI (GenAI) applications.
• Experience with Microsoft Dynamics Knowledge Management.
• Ability to translate complex technical information into clear, customer-friendly language.
• Copywriting and design experience
• Must have an online portfolio/samples of work

 Preferred Skills:

• Experience working in TeamSite, Microsoft Dynamics, or other content management systems
• Project management experience within a marketing or digital environment
• Travel industry experience or general knowledge of the airline industry

 
Skills, Licenses & Certifications:

• Knowledge of customer content needs and ability to tailor copy to the audience
• Knowledge and understanding of AP Style and digital copywriting best practices, including: SEO, Accessibility, Analytics and Information architecture.
• Ability to understand technical jargon and translate it into understandable concepts
• Self-starter attitude with strong analytical skills and adaptability to change
• Demonstrated success collaborating across teams
• Ability to work quickly and efficiently both independently and as part of a team
• Understands and can apply HTML and JSON fragments using the CMS application
• Working knowledge of content strategy
• Creative skills

 
Education:

• Bachelor’s or equivalent experience

Note:

• Copywriting & Design / HTML 5.0 / CSS / JSON / TeamSite

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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