Bachelor's degree in Journalism, Communication, Arts, or English; or equivalent experience/training
3 years of experience writing concise, web/mobile-friendly copy for a major brand and high-traffic/transaction website
1–3 years of experience with and applying HTML, CSS, and JSON fragments
1–3 years using and maintaining advanced technologies for content creation and maintenance
Experience writing customer-facing content for Generative AI (GenAI) applications.
Experience with Microsoft Dynamics Knowledge Management.
Ability to translate complex technical information into clear, customer-friendly language.
Copywriting and design experience
Must have an online portfolio/samples of work
Preferred Qualifications:
Experience working in TeamSite, Microsoft Dynamics, or other content management systems
Project management experience within a marketing or digital environment
Travel industry experience or general knowledge of the airline industry
Skills, Licenses & Certifications:
Knowledge of customer content needs and ability to tailor copy to the audience
Knowledge and understanding of AP Style and digital copywriting best practices, including: SEO, Accessibility, Analytics and Information architecture.
Ability to understand technical jargon and translate it into understandable concepts
Self-starter attitude with strong analytical skills and adaptability to change
Demonstrated success collaborating across teams
Ability to work quickly and efficiently both independently and as part of a team
Understands and can apply HTML and JSON fragments using the CMS application
Working knowledge of content strategy
Creative skills
Roles & Responsibilities:
Creates and publishes customer-focused content for digital channels, ensuring content is accurate, follows standards, and is engaging and customer-friendly
Applies editorial expertise and uses data to continuously improve the customer experience
Translates content into clear and concise messaging that customers can easily understand
Writes copy for functional applications, including: Error messages, Terms and conditions, Instructions and Product descriptions
Maintains the digital lexicon for consistency in voice and standards across all digital channels
Updates content within the content management system (CMS) using predefined templates
Uses and maintains advanced technologies for content creation and maintenance
Optimizes global content development and management processes and tools
Translates written requirements into visual solutions such as: Wireframes, Site maps, Page flows
Works daily between IT and business teams in a Digital Customer Experience environment
Develops and implements content quality metrics
Establishes and supports processes to keep content up to date
Participates in an on-call rotation, including weekends and late nights, for publishing alerts related to weather delays, cancellations, and other operational issues
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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Numbers & Facts
Location
Fort Worth, TX
Skills
AP Stylebookunmatched
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Aviation Industryunmatched
Best Practicesunmatched
CSS (Cascading Style Sheet)unmatched
Content Developmentunmatched
Content Managementunmatched
Content Management Systems (CMS)unmatched
Continuous Improvementunmatched
Copy Writingunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Design Servicesunmatched
English Languageunmatched
HTML (HyperText Markup Language)unmatched
Information Architectureunmatched
Interwoven TeamSiteunmatched
JSONunmatched
Journalismunmatched
Knowledge Managementunmatched
Marketingunmatched
Microsoft Dynamicsunmatched
News Reportingunmatched
On Callunmatched
Project/Program Managementunmatched
Quality Metricsunmatched
Search Engine Optimization (SEO)unmatched
Travel Industryunmatched
Website Trafficunmatched
Wireframesunmatched
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