Core IT Infrastructure Supervisor

 Are you ‘bread’ for success?

Come make $ dough $ with us!

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country’s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Wages:
  • $75,000.00 - $80,000.00 annual salary
• Comprehensive Healthcare
  • 100% employer paid healthcare premiums for employee and all eligible dependents
• Generous Holiday and Vacation
• 401K and Profit Sharing funds
• 50% Discount Franz Products
• Growth and Development Opportunities

Primary Duties and Responsibilities

Operational Leadership

• Provide daily leadership and direction to Core IT Infrastructure personnel
• Coordinate across networking systems, cloud, and modern workplace services
• Monitor service health, performance, and stability
• Makes routine operational decisions related to incident response, workload prioritization, and service restoration, escalating higher-risk or strategic decisions as appropriate
• Works closely with the Infrastructure Manager to execute departmental priorities, projects, and operational initiatives

Incident & Problem Management

• Lead technical response during incidents
• Coordinate cross-team troubleshooting
• Manage escalations and ensure resolution
• Facilitate root cause analysis and corrective actions
• Drive continuous improvement in Core infrastructure processes/procedures

Change Management & Operational Readiness

• Coordinate infrastructure change planning, scheduling, implementation, and validation activities.
• Ensure all core infrastructure changes are properly assessed, documented, tested, and communicated.
• Evaluate operational risk, dependencies, and support requirements for planned changes.
• Maintain team readiness for system upgrades, deployments, and major business initiatives.
• Establish and enforce operational standards, documentation, and change control procedures.
• Lead continuous improvement of infrastructure reliability, operational efficiency, and service stability.

Team Leadership & Development

• Supervise team members.
• Provide coaching and mentoring
• Conduct performance management and development planning
• Foster collaboration and skill development

Documentation & Standards

• Establish process and standards?
• Maintain accurate documentation
• Leverage documentation and standards driving operational efficiencies

 Preferred Education/Experience

• Degree in Information Technology preferred or equivalent experience.
• Experience in manufacturing, distribution, or supply chain environments.
• Supported ERP implementations or major systems upgrades preferred.
• Familiarity with Microsoft Power Platform (Power Automate, Power BI, Power Apps)
• Knowledge of DevOps or release management practices.
• Experience supporting data warehouse or reporting solutions.

Critical Skills and Expertise

• Customer service oriented with a problem-solving attitude.
• Ability to work independently under minimal supervision.
• Exceptional attention to detail, critical thinking, and problem-solving capabilities.
• Uphold and integrate Company’s Core Values
• Other duties as assigned.

Franz Bakery is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity