DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.
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For further inquiries regarding the following opportunity, please contact our Talent Specialist, Amit at (224) 507-1290 or Manoj at (224) 303-4454
Title: Corporate Field Services Technician
Location: Corning, NY
Duration: 12 Months
Schedule: Monday Friday, 8 AM - 5 PM, some flexibility may be required.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related tcomputer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment tidentify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere tall service management principles, documented processes, and team guidelines. This role requires the ability tinteract professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly tboth their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes tmeet the expectations of the position.
Daily tasks include (but are not limited to):
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (OneDrive, Sharepoint, Office365, etc.)
- Troubleshooting CiscVPN connectivity
- Familiarity supporting Citrix connectivity
- Remediating Symantec Endpoint Protection
- Dameware/LogMeIn remote connection/utilization
- MECM Deployment server utilization
- Asset management skills
- Microsoft Edge and various browser(s) support
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Conference Room equipment
- Printer/driver troubleshooting & installation
- ServiceNow utilization
- CiscWebEx service support
- Deployment/configuration of standard IP telephony
- Hardware ordering/deployment
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Multi-team interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions outside of standard operational work
Required Education/Experience:
- Associates Degree (preferred), HS Diploma or GED Minimum Required
- 1+ year Hardware Experience (beyond imaging/deployment)
- 1+ year Customer Service / In-Person Support Experience
- Technical Focus and Customer Engagement
- Must be able to lift equipment up t40 pounds, as required.
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
Interview Process: Intial phone screening & one round onsite interview
Possibility of extension based on demand.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.