Adobe Product Family, Asset Management, Business Solutions, Cisco Network Systems, Citrix Product Family, Cloud Computing, Command Line, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, CompTIA Server+, Compensation and Benefits, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Endpoint Security, Establish Priorities, Federal Laws and Regulations, Fortune 500 Customers, Google Chrome Browser, Hardware Administration, Hardware Configuration Management, Help Desk, Identify Issues, Internet/IP Telephony, Laptop PC, Legal, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Multitasking, On Site Support, Painting (Facilities and Maintenance), Peripheral Hardware, Printers, Problem Solving Skills, Process Development, Product Support, ServiceNow, Software Administration, State Laws and Regulations, Team Player, Technical Delivery, Technical Support, VPN (Virtual Private Network), Web Browsers, Windows PowerShell
CTG is seeking a customer-focused Corporate Field Services Technician to provide onsite and remote technical support for end-user hardware, software, and infrastructure issues. This role is ideal for an IT professional with hands-on desktop support experience who enjoys troubleshooting, working directly with customers, and supporting enterprise technology environments.
The successful candidate will support Windows 11 devices, Microsoft 365 applications, Active Directory, VPN connectivity, endpoint software, printers, and other enterprise technologies while delivering exceptional customer service and meeting service level expectations.
Type: Contract
Job Title: Corporate Field Services Technician
Location: Painted Post, NY
Candidates must be able to commute and work onsite in Painted Post, NY
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: High School Diploma or GED required; Associate's Degree preferred
Key Responsibilities
- Provide onsite and remote technical support for desktops, laptops, software, and peripheral devices
- Administer and support Active Directory user accounts and permissions
- Troubleshoot Windows 11, Microsoft Office, Office 365, VPN, and Citrix issues
- Install, configure, and support hardware, software, printers, and endpoint security tools
- Perform device imaging, deployment, upgrades, and asset management activities
- Utilize ServiceNow to manage incidents, requests, and service activities
- Deploy and support IP telephony equipment and related technologies
- Coordinate customer scheduling, follow-up communications, and issue resolution
- Maintain accurate documentation and adhere to established support processes
- Participate in technical projects, team initiatives, and Smart Hands support activities
Required Qualifications
- Minimum 1 year of hands-on hardware support experience beyond imaging and deployment, or equivalent technical experience
- Experience supporting Windows operating systems, including Windows 11
- Familiarity with Microsoft Office and Office 365 environments
- Basic knowledge of Command Prompt and PowerShell
- Experience troubleshooting hardware, software, and connectivity issues
- Strong customer service, communication, and problem-solving skills
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment
- Willingness to learn new technologies and grow professionally
Preferred Skills
- Active Directory administration
- Cisco VPN support
- Citrix support and troubleshooting
- ServiceNow experience
- Asset management and hardware deployment
- Adobe product installation and support
- Check Point endpoint client support
- Browser support including Microsoft Edge and Google Chrome
Preferred Certifications
- CompTIA IT Fundamentals (ITF+)
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Cloud+
- CompTIA Mobility+
Why Join This Opportunity?
- Gain experience supporting a Fortune 500 enterprise environment
- Work with a diverse range of modern technologies and platforms
- Opportunities for professional development and advancement
- Exposure to enterprise service management and infrastructure support
- Collaborative team environment with growth potential after 1.5 to 2 years
Additional Information
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below.
About Us:
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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Computer Task Group, Inc
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.