The Corporate Payment Solutions Manager ("Manager") will report to the Director of Financial Accounting and will assume leadership over Lockton's Corporate Payment Solutions team, comprised of the Manager and two direct reports. The Corporate Payment Solutions function is primarily responsible for administration of Lockton's corporate card programs, purchasing card programs, and SAP Concur Travel and Expense reimbursement platform, along with vendor establishment and approvals. This includes evaluation and implementation of features and alternatives associated with such payment platforms, as well as providing on-going support, enhancements, and oversight of the programs.
Responsibilities include:
- Oversee enterprise supplier master data, including vendor creation, maintenance, ACH/banking validation, tax documentation, and compliance with established governance standards.
- Manage the corporate travel and expense platform (Concur), including system administration, workflow configuration, receipt validation, audit controls, processor oversight, and user support.
- Administer corporate payment programs, including corporate credit cards and purchasing cards (P-Cards).
- Serve as the primary escalation point for complex payment, supplier, corporate card, and expense management issues while ensuring timely resolution and excellent internal customer experience.
- Maintain governance over corporate card programs, including card issuance, account maintenance, policy compliance, delinquency monitoring, reporting, and exception management.
- Oversee supplier tax compliance activities, including W-9 collection, TIN matching, 1099 classification, vendor tax record maintenance, and coordination with third-party tax reporting providers.
- Develop and maintain operational reporting, dashboards, and key performance metrics to monitor service levels, operational efficiency, compliance, and program effectiveness.
- Partner with Treasury, Tax, Accounts Payable, Accounting, and Accounting Information Systems to continuously improve payment processes and strengthen internal controls.
- Lead or participate in strategic initiatives involving payment technologies, expense management, corporate card optimization, payment automation, and vendor onboarding.
- Evaluate opportunities to improve payment strategies, increase electronic payment adoption, optimize rebate programs, and reduce operating costs.
- Establish and maintain documented procedures, internal controls, and governance practices supporting payment operations and regulatory compliance.
- Coordinate system testing, configuration changes, and implementation activities for payment-related applications and enhancements.
- Supervise and develop Corporate Payment Solutions staff by establishing priorities, coaching team members, balancing workloads, and promoting continuous improvement.
- Ensure operational continuity through cross-training, workload planning, and effective management of service level expectations across all Corporate Payment Solutions processes.