Our Client, a Digital Infrastructure company, is looking for a Corporate Real Estate Analyst for their Ashburn, VA location.
Responsibilities:
Welcome Desk
Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests, ensure they're promptly signed in and badged in accordance with Client guest policy
Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure
Take good care of the Welcome Desk/reception area, making sure it's clean and well maintained and no deliveries are left unattended
Safety
Make the safety of our customers your first priority
Know and be able to implement emergency response plans
Ensure all employees badge in, no tailgating
Escalate safety concerns as appropriate
Coordinate visitor check-ins (badging) and security procedures using the Envoy visitor management
Courtesy
Cultivate a positive vibe through fun and engaging activities at the front desk
Provide surprise and delight customer opportunities to create a great workplace experience
Turn the office into a community through activities and interactions that bring people together
Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events
Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
Provide direction and information to visitors (employees, customers, guests) to help acclimate them to the office and surrounding area
Ensure timely and professional responses/communications to internal and external stakeholders
Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends
Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette. Support new hires, with support and guidance on CRE services and a warm hand-off to other teams that can provide support (e.g. IT)
Community
Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels
Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration
Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees
Capture through photos moments to promote organizational culture and camaraderie
Create marketing materials and promotional efforts, leveraging social platforms to generate excitement
Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences
Gather post event feedback for future event enhancement
Requirements:
Customer facing experience is essential and hospitality background a must
5 years of experience preferred
Bachelor's degree
Excellent verbal and written English and communication skills, social media savvy
Outstanding interpersonal and multi-tasking skills are required
Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE
Skilled at developing personal relationships with customers, peers and business partners