Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Driver's License, Establish Priorities, MPI, Problem Solving Skills, Repair Orders, Technical Support, Willing to Travel
Crossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast-paced, high-volume, multi-franchise dealership environment. If you're driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.
What You'll Do:
- Able to travel to multiple locations, including overnight stays
- Fill in as Service Advisor for multiple brands
- Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisors
- Train new Service Advisors
- Own the customer experience from check-in to vehicle delivery
- Serve as the key link between customers and technicians
- Present recommended services clearly and confidently to drive repair orders
- Prioritize work effectively to maximize shop efficiency and customer satisfaction
- Deliver prompt, professional responses to all customer inquiries
- Build long-term customer relationships that drive loyalty and repeat business
- Ensure every guest leaves with a first-class dealership experience
Qualifications:- 2+ years automotive dealership service advisor experience (Ford experience preferred)
- Proven CSI performance and strong customer retention skills
- Excellent communication and relationship-building abilities
- Strong problem solver who thrives in a fast-paced environment
- Computer proficient (Reynolds & Reynolds experience a plus)
- Ability to use a Digital MPI tool (XTime)
- Professional appearance and positive, high-energy attitude
- Valid driver's license with clean record
- Must pass background and drug screening
What We Offer:- Company Vehicle & Phone
- Comprehensive benefits package + paid time off
- Closed Sundays - work/life balance
- Reputable, high-volume dealership group