Adult Learning, Best Practices, Business Skills, Coaching, Communication Skills, Corporate Policies, Cross-Functional, Customer Support/Service, Detail Oriented, Hardware Virtualization, Leadership, Mentoring, Needs Assessment, Onboarding, Operations Processes, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Schedule Development, Standard Operating Procedures (SOP), Team Player, Training/Teaching, Willing to Travel
As a Corporate Trainer focused on onboarding, you’ll play a critical role in ensuring new hires have a smooth and successful start during their first 90 days. You’ll travel to various locations to deliver hands-on onboarding experiences that reinforce company standards, operational excellence, and customer service. In addition to supporting new employees, you’ll coach and guide managers on best practices for onboarding their teams, creating a consistent and engaging experience across all sites.
This position requires extensive field travel (50% or more) to locations across multiple states and may include occasional weekends based on business needs.
Key Responsibilities
- Facilitate onboarding programs for new hires within their first 90 days, ensuring they understand company culture, policies, and operational procedures.
- Deliver interactive, in-person training using a variety of instructional techniques tailored to different learning styles and site dynamics.
- Partner with field leadership and operations teams to identify onboarding needs and ensure alignment with business goals.
- Coach managers on effective onboarding practices, including setting expectations, providing feedback, and fostering team engagement.
- Support new site openings, SOP rollouts, and technology launches by training onsite teams during implementation.
- Conduct structured check-ins with new hires and managers during the onboarding period to reinforce learning and address challenges.
- Track onboarding completion and effectiveness through feedback, assessments, and performance metrics.
- Provide field insights to improve onboarding materials and processes continuously.
- Stay informed on best practices in onboarding and field-based training to enhance program quality.
Qualifications
- 3+ years of experience in training, onboarding, or facilitation within a corporate or operational setting.
- Strong understanding of adult learning principles and effective training delivery methods.
- Excellent presentation and communication skills, with the ability to engage diverse audiences.
- Experience using LMS platforms and virtual tools for blended learning.
- Ability to adapt quickly to different environments and collaborate with cross-functional teams.
- Strong organizational skills and attention to detail for managing multiple onboarding schedules.
- Certification in training or facilitation is a plus.
Competencies
- Onboarding Program Delivery
- Coaching & Mentoring
- Public Speaking & Facilitation
- Adaptability
- Collaboration
- Business Acumen
Physical Requirements
- Ability to stand for extended periods and walk job sites during training sessions.
- Occasional lifting (up to 15 lbs) for training materials or event setup.
Travel Requirements
- Extensive travel (50% or more), including in-state and out-of-state trips. Occasional weekends and holidays based on business needs.
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National Express Wash HoldCo LLC