Location: Hybrid - Durham,NC
Hours: M-F (12pm-9pm)
ABOUT US:
Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
ROLE DESCRIPTION:
Victra is seeking detail-oriented and service-driven Travel & Expense Coordinator to support Victra's Travel & Expense team travel coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.
KEY RESPONSIBILITIES:
Travel & Expense Program Administration
- Book air, car, hotel and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through online booking tool.
- Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.
- Assist with itinerary changes, cancellations, rebooking's, and emergency travel support.
- Support employee offboarding by ensuring timely closure of T&E reports and accounts.
- · Provided administrative Support for company's card & expense tool, Ramp.
Policy Compliance, Education & Documentation
- Apply Victra's corporate travel policy consistently, flagging any exceptions for manager review and approval.
- Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
- Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.
- Help educate travelers on travel policies, approval processes, and preferred vendors.
- Provide guidance and resources to employees on T&E systems, tools, and policies.
Customer Service & Team
- Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions
- Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.
- Troubleshoot and escalate issues as needed to ensure smooth travel experiences.
- Partner with team members to handle high-volume travel periods or priority bookings.
Collaboration & Process Improvement
- Support process improvement initiatives led by the Corporate Travel & Expense Manager.
- Assist with ad-hoc projects and cross-functional requests to support evolving business needs.
- Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.
- Stay current on travel trends, tools, and procedures that improve efficiency or traveler satisfaction.
- Assist in collecting feedback and recommending enhancements to the travel program.
WHAT WE ARE LOOKING FOR:
Education & Experience
- High school diploma or GED required; associate or bachelor's degree preferred.
- 10+ years of experience in corporate travel booking with a Travel Management Company, preferably CTM.
- Familiarity with corporate travel management platforms (e.g., Concur, Lightning, Ramp Expense etc.) strongly preferred.
- Previous expense platform experience preferred, Ramp Expense experience preferred.
Skills & Competencies
- Exceptional attention to detail, organization, and follow-through.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a deadline-driven environment.
- Service mindset with a calm, solutions-focused approach to challenges.
- Basic understanding of travel logistics, pricing structures, and fare rules.
Working Conditions
- Flexibility to occasionally work extended hours or adjust shifts during peak travel periods.
- Hybrid role and requires working in the HQ office 3 days a week if local in RDU area or virtual for West Coast applicants.
- Due to shift time requirements, virtual position will be considered for west coast applicants.
- Shift hours are Monday to Friday 12pm to - 9p EST.
WHY JOIN US?
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401k retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses.
- Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.