Correctional Case Manager - (Southern CI)

Agency Adult Correction Division COO - Operations

Job Classification Title: Correctional Case Manager (S) Position Number: 65015603 Grade: NC07

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

Salary Range: $37,377 - $65,408

Reporting to a Correctional Programs Supervisor, this position is responsible for carrying a caseload of offenders, conducting initial assessments of offender needs, developing case plans, answering and following up on offender questions and problems, and making recommendations to the classification committee. Job responsibilities include, but are not limited to, the following:

• Assisting in major dynamic programs or coordinating major specialized programs for the rehabilitation of offenders, such as, offender work assignments, work release, education, or recreation; as well as transition planning and coordinating.
• Planning and coordinating transition (re-entry) prior to parole or release into the community for offenders.
• Providing Supportive Counseling techniques and interviewing skills.
• Working knowledge of Prisons' policies and procedures.
• Gathering and evaluating information concerning an individual's past experience(s), training, attitude, social environment, and mental capabilities.
• Working knowledge of correctional programs and services available to individuals from the community and other public and private programs.
• Developing, implementing, coordinating, and supervising a program within the framework of Prisons' policies and procedures.
• Communicating effectively, both orally and in writing.
• Working under stressful conditions caused by direct contact with incarcerated offenders, who can become physically violent and/or verbally abusive.
• Defending oneself against attacks by violent persons.
• Working some evening hours, weekends, and holidays.

Knowledge, Skills, and Abilities/Management Preferences

Knowledge of supportive counseling techniques

Necessary Special Qualifications: MUST be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission.

There was an update to the salary range effective February 01, 2026. The new salary range is $37,377 - $65,408. This is a full-time position (40 hours per week) with State Benefits.

Note to Current State Employees:

The salary grade for this position is NC07. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase May result.

About Southern Correctional Institution

Southern Correctional Institution is located in Troy, North Carolina and houses up to 700 male offenders in a close, medium, and minimum custody facility.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associate's degree in Criminal Justice, Human Services, Recreation, or a related field from an appropriately accredited institution

Or

High school or General Educational Development (GED) diploma and two years of custody experience within the North Carolina Department of Adult Correction

Or

An equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter: Lyndsey Ryan Schrier Email: recruiters@dac.nc.gov